Can't connect to the Apple Software Updat…

Level 10

209,547 points

Oct 5, 2014 3:12 PM in response to MrSufian

I asked you to run a test. If you prefer not to do that, you're of course free to do whatever you wish. I have no way of knowing whether it will work or not. Good luck.

Reply

Linc Davis

Level 10

209,547 points

Oct 7, 2014 5:46 PM in response to MrSufian

Triple-click the word "telnet" in the line below on this page to select the whole line:

telnet swscan.apple.com 443

Copy the selected text to the Clipboard by pressing the key combination command-C.

Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

You should almost instantly get three lines of output below what you entered, the last of which is this:

Escape character is '^]'.

If there's no output within ten seconds, consider that a failure. Otherwise, please post the output in a reply. You can then quit Terminal.

Reply

wissam0

Level 1

0 points

Oct 8, 2014 3:55 AM in response to Linc Davis

same problem

please help!

08/10/14 12:54:57,418 com.apple.SecurityServer[31]: Session 100027 created

08/10/14 12:54:57,423 com.apple.SecurityServer[31]: Killing auth hosts

08/10/14 12:54:57,423 com.apple.SecurityServer[31]: Session 100026 destroyed

08/10/14 12:54:59,049 com.apple.WebKit.WebContent[588]: CKSoftwareMap: Registering with Daemon

08/10/14 12:55:00,308 com.apple.WebKit.WebContent[593]: CKSoftwareMap: Registering with Daemon

08/10/14 12:55:02,294 com.apple.WebKit.WebContent[592]: CKSoftwareMap: Registering with Daemon

08/10/14 12:55:06,774 com.apple.WebKit.WebContent[590]: CKSoftwareMap: Registering with Daemon

08/10/14 12:55:08,653 com.apple.WebKit.WebContent[592]: ERROR: ITSExceptionHandler: {message:"TypeError: 'null' is not an object (evaluating 'document.querySelector("#header").removeClassName')", url:"https://se.itunes.apple.com/htmlResources/C3DC/da-storefront-autoinstallations.j s", lineNumber:"358"}

Reply

wissam0

Level 1

0 points

Oct 8, 2014 3:56 AM in response to wissam0

also this

System Version 10.9.5 (Build 13F34)

"com.apple.WebKit.WebContent" Version 9537 (9537.78.2)

-------------------------------------------------------------------

Oct 8 12:55:06 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/Logic Pro X.app took 0.00 seconds

Oct 8 12:55:06 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for com.apple.logic10 at /Applications/Logic Pro X.app took 0.00 seconds

Oct 8 12:55:06 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/GarageBand.app took 0.03 seconds

Oct 8 12:55:07 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/Logic Pro X.app took 0.00 seconds

Oct 8 12:55:07 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for com.apple.logic10 at /Applications/Logic Pro X.app took 0.00 seconds

Oct 8 12:55:07 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for (null) at /Applications/Final Cut Pro.app took 0.00 seconds

Oct 8 12:55:07 WISSAMs-MacBook-Pro.local com.apple.WebKit.WebContent[590] <Critical>: FRJSSoftwareProduct: Loading receipt for com.apple.FinalCut at /Applications/Final Cut Pro.app took 0.00 seconds

Oct 8 12:55:08 WISSAMs-MacBook-Pro.local App Store[586] <Critical>: FRStoreViewController: Discarded delayed initial load of updates because the view has already commited an initial load

Oct 8 12:55:08 WISSAMs-MacBook-Pro.local App Store[586] <Critical>: FRStoreViewController: Discarded delayed initial load of purchased because the view has already commited an initial load

Oct 8 12:55:08 WISSAMs-MacBook-Pro.local App Store[586] <Critical>: FRStoreViewController: Discarded delayed initial load of top-charts because the view has already commited an initial load

Oct 8 12:55:08 WISSAMs-MacBook-Pro.local App Store[586] <Critical>: FRStoreViewController: Discarded delayed initial load of genres because the view has already commited an initial load

Reply

coxron

Level 1

0 points

Oct 17, 2014 12:38 PM in response to Linc Davis

I have the same problem. Here is my results from the telenet test above:

Trying 127.0.0.1...

telnet: connect to address 127.0.0.1: Connection refused

telnet: Unable to connect to remote host

Reply

Linc Davis

Level 10

209,547 points

Oct 17, 2014 12:45 PM in response to coxron

You installed the "iWorm" trojan. The following procedure may leave a few small files behind, but it will permanently deactivate the trojan, as long as you never reinstall it.

"iWorm" is known to be distributed via BitTorrent in the form of a pirated Adobe product. If you've ever downloaded any software from a torrent, delete it. I suggest you delete the torrent client as well, to avoid making the same mistake again. If you know of any other way in which you might have been infected, please give details. That information may help others.

While "iWorm" was present, your computer may have been under the remote control of criminals. Change all Internet passwords and check all financial accounts for unauthorized transactions. Do this after the system has been secured, not before.

Others may tell you that you should erase the startup volume, reinstall OS X, and restore only user data from a backup in order to be sure that you're rid of the malware. All other software would then have to be reinstalled from fresh downloads or original media. You can do that if you wish, but I've seen no evidence that it's necessary. If you choose that option, you can skip the rest of this comment. Ask for guidance if you need it.

Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.

Back up all data before proceeding. If you have more than one user account, you must be logged in as an administrator.

Step 1

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchDaemons/com.JavaW.plist

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item named "com.JavaW.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Restart the computer and empty the Trash. Then delete the following item in the same way:

/Library/Application Support/JavaW

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Step 2

The trojan hacks the system to block software updates from Apple. The file modified is /etc/hosts.

The easiest way to fix the hosts file is to restore it from a backup that predates the modification, or to copy the unmodified file from another Mac. If you can't do that, then do as below.

Triple-click anywhere in the line below on this page to select it:

open -e /etc/hosts

Copy the selected text to the Clipboard by pressing the key combination command-C.

Paste into a Terminal window by pressing command-V. A TextEdit window should open. At the top of the window, you should see this:

##
# Host Database
#
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
##
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost

Below that, you may see some other lines. The first 10 lines should be exactly as above, apart from differences in the blank space within lines. Otherwise you can't use this procedure—STOP and ask for guidance.

If the contents of the TextEdit window are as described, close it, then enter the following command in the Terminal window in the same way as before (by copy and paste):

sudo sed -i~ '11,$d' /etc/hosts

You may be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. If you don’t have a login password, you’ll need to set one before you can run the command. You may get a one-time warning to be careful. Confirm. Quit Terminal.

If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. Log in as one and start over.

That will fix the hosts file. There is now a copy of the old hosts file with the name "hosts~" in the same folder as "hosts". You can delete the copy if you wish. Don't delete the file named "hosts".

Reply

coxron

Level 1

0 points

Oct 17, 2014 12:56 PM in response to Linc Davis

My results after test:

Start time: 15:41:56 10/17/14

Model Identifier: iMac8,1

System Version: OS X 10.10 (14A389)

Kernel Version: Darwin 14.0.0

Time since boot: 1:09

Memory

BANK 0/DIMM0:

Size: 2 GB

Speed: 800 MHz

Status: OK

Manufacturer: 0x7F7F7F7F7FF70000

BANK 1/DIMM1:

Size: 2 GB

Speed: 800 MHz

Status: OK

Manufacturer: 0x7F7F7F7F7FF70000

SATA

ST31000528AS

USB

2.4G RF Keyboard & Mouse (MOSART Semi.)

Diagnostic reports

2014-10-04 bash crash

2014-10-10 Google Chrome crash

2014-10-12 Installer crash

2014-10-17 garcon crash x2

2014-10-17 storeassetd crash

Log

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:16:18 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (2 total, 1 external, 0 legacy-external)

Oct 17 15:32:48 BUG in process suhelperd[145]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Daemons

com.apple.installer.osmessagetracing

com.microsoft.office.licensing.helper

com.ea.origin.ESHelper

com.adobe.fpsaud

com.apple.UpdateSettings

com.JavaW

Agents

com.nchsoftware.expressinvoice.agent

com.apple.photostream-agent

com.genieo.completer.download

com.genieo.completer.update

com.adobe.CS5ServiceManager

com.nchsoftware.videopadpaid.schedule.LikeSurvey

com.nchsoftware.pixillion.schedule.LikeSurvey

com.google.keystone.user.agent

com.adobe.ARM.UUID

launchd

/System/Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist

- com.apple.installer.osmessagetracing

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

- com.adobe.AAM.Startup-1.0

/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

- com.adobe.CS5ServiceManager

/Library/LaunchDaemons/com.adobe.fpsaud.plist

- com.adobe.fpsaud

/Library/LaunchDaemons/com.ea.origin.ESHelper.plist

- com.ea.origin.ESHelper

/Library/LaunchDaemons/com.JavaW.plist

- com.JavaW

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

- com.microsoft.office.licensing.helper

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

- com.adobe.AAM.Scheduler-1.0

Library/LaunchAgents/com.adobe.ARM.UUID.plist

- com.adobe.ARM.UUID

Library/LaunchAgents/com.genieo.completer.download.plist

- com.genieo.completer.download

Library/LaunchAgents/com.genieo.completer.update.plist

- com.genieo.completer.update

Library/LaunchAgents/com.google.keystone.agent.plist

- com.google.keystone.user.agent

Library/LaunchAgents/com.nchsoftware.expressinvoice.agent.plist

- com.nchsoftware.expressinvoice.agent

Library/LaunchAgents/com.nchsoftware.pixillion.schedule.LikeSurvey.plist

- com.nchsoftware.pixillion.schedule.LikeSurvey

Library/LaunchAgents/com.nchsoftware.videopadpaid.schedule.LikeSurvey.plist

- com.nchsoftware.videopadpaid.schedule.LikeSurvey

Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist

- org.virtualbox.vboxwebsvc

Bundles

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/ProlificUsbSerial.kext

- com.prolific.driver.PL2303

/Library/Internet Plug-Ins/AdobeAAMDetect.plugin

- com.AdobeAAMDetectLib.AdobeAAMDetect

/Library/Internet Plug-Ins/AdobeExManDetect.plugin

- com.AdobeExManDetectLib.AdobeExManDetect

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

- com.microsoft.sharepoint.webkitplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/Internet Plug-Ins (Disabled)/Flash Player.plugin

- N/A

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/ScriptingAdditions/Adobe Unit Types.osax

- N/A

Library/Address Book Plug-Ins/YMsgrCallABPlugin.bundle

- com.yahoo.YMsgrCallABPlugin

Library/Address Book Plug-Ins/YMsgrMsnABPlugin.bundle

- com.yahoo.YMsgrMsnABPlugin

Library/Address Book Plug-Ins/YMsgrSmsABPlugin.bundle

- com.yahoo.YMsgrSmsABPlugin

Library/Address Book Plug-Ins/YMsgrYimABPlugin.bundle

- com.yahoo.YMsgrYimABPlugin

Apps

/Applications/Dropbox.app

/Applications/InstallMac/Reset Search.app

~/Library/Application Support/com.genieoinnovation.Installer/Completer.app

Contents of /etc/hosts (ASCII English text, with CRLF, LF line terminators)

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

127.0.0.1 lmlicenses.wip4.adobe.com

127.0.0.1 lm.licenses.adobe.com

127.0.0.1 na1r.services.adobe.com

127.0.0.1 hlrcv.stage.adobe.com

127.0.0.1 practivate.adobe.com

127.0.0.1 activate.adobe.com

127.0.0.1 activate-sea.adobe.com

127.0.0.1 activate-sjc0.adobe.com

127.0.0.1 activate.wip.adobe.com

127.0.0.1 activate.wip1.adobe.com

127.0.0.1 activate.wip2.adobe.com

127.0.0.1 activate.wip3.adobe.com

127.0.0.1 activate.wip4.adobe.com

127.0.0.1 ood.opsource.net

127.0.0.1 practivate.adobe

127.0.0.1 practivate.adobe.com

127.0.0.1 tpractivate.adobe.newoa

127.0.0.1 practivate.adobe.ntp

127.0.0.1 practivate.adobe.ipp

127.0.0.1 ereg.adobe.com

...and 11 more line(s)

Contents of /System/Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist (XML document text)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.apple.installer.osmessagetracing</string>

<key>LaunchOnlyOnce</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMes sageTracer</string>

</array>

<key>UserName</key>

<key>GroupName</key>

<string>wheel</string>

<key>WatchPaths</key>

<array>

<string>/var/db/.AppleDiagnosticsSetupDone</string>

</array>

</dict>

</plist>

Firewall: On

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Dropbox

- /Applications/Dropbox.app

Restricted files: 128

Elapsed time (s): 572

Reply

coxron

Level 1

0 points

Oct 17, 2014 1:07 PM in response to Linc Davis

Thank you so much, it worked. you are a genius my friend.

Reply

MadMacs0

Level 5

5,221 points

Oct 18, 2014 12:26 AM in response to coxron

I see evidence that you also have installed Genieo adware. Assuming that was not done on purpose you can find instructions manually removing it at the Adware Removal Guide -- Genieo or use the author's AdwareMedic app.

There is also evidence that you are using unlicensed software from Adobe. Wherever you got it is the most likely source of your infection, so I strongly advise you not to attempt that in the future.

Reply

Mar 3, 2015 2:18 AM in response to MrSufian

I'm having the same problem with 10.10.2. Hosts file has been reset, signed out and in with Apple ID, removed com.apple.SoftwareUpdate.plist and com.apple.storeagent.plist from root and user, untucked all automatic checking in app store preferences, reapplied 10.10.2 combo update, created a brand new user and that has the same problem. Entries from console when Updates button/icon is pressed:

storeassetd[759] addOperation <LoadUpdateQueueOperation: 0x7fcccad917b0>{name = '(null)'}

storeaccountd[699] AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb9014ebac0> connection from pid 759 with interface <AccountServiceInterface: 0x7fb9014b5f80> (PID 759)

storeaccountd[699] AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb903d61480> connection from pid 759 with interface <AccountServiceInterface: 0x7fb9039af1b0> (PID 759)

com.apple.CommerceKit.TransactionService[932] TransactionServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fc2f8f2d7b0> connection from pid 759 with interface <TransactionServiceInterface: 0x7fc2f8e41f10> (PID 759)

storeaccountd[699] AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb9014c59e0> connection from pid 932 with interface <AccountServiceInterface: 0x7fb9014ea330> (PID 932)

storeaccountd[699] AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb903b60270> connection from pid 759 with interface <AccountServiceInterface: 0x7fb9017a8050> (PID 759)

kernel[0] BUG in process suhelperd[241]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

storeuid[931] UIServiceDelegate: Accepting new connection <NSXPCConnection: 0x7f9bd86174b0> connection from pid 1484 with interface <UIServiceInterface: 0x7f9bd861cd10> (PID 1484)

storeaccountd[699] AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fb90388c090> connection from pid 1482 with interface <AccountServiceInterface: 0x7fb9038b8530> (PID 1482)

kernel[0] BUG in process suhelperd[241]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

### DELETED MANY, MANY ENTRIES OF ABOVE LINE HERE FOR BREVITY ###

kernel[0] BUG in process suhelperd[241]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

storeaccountd[699] ADI: {

"Cache-Control" = "must-revalidate, no-store, no-cache, no-transform, private, max-age=0";

Connection = "keep-alive";

"Content-Encoding" = gzip;

"Content-Length" = 278;

"Content-Type" = "text/xml; charset=UTF-8; encoding=UTF-8";

Date = "Tue, 03 Mar 2015 10:08:00 GMT";

"Strict-Transport-Security" = "max-age=31536000";

Vary = "Accept-Encoding";

"apple-timing-app" = "20 ms";

"x-apple-application-instance" = 37008;

"x-apple-application-site" = ST13;

"x-apple-jingle-correlation-key" = KKRQY7C4SGQ3RVHDAHJT3VAW5A;

"x-apple-lokamai-no-cache" = true;

"x-webobjects-loadaverage" = 0;

}

Reply

Mar 3, 2015 3:11 PM in response to MrSufian

So, in my case it seems Hands Off! may be the culprit. I can get updates to work by uninstalling that completely, but as soon as it is installed, the error is repeated. I've emailed the developers to see what they say.

In the meantime, I can confirm that Little Snitch doesn't have this problem, so I've reverted to using that for the time being.

Reply

Jun 4, 2015 3:16 PM in response to Linc Davis

I've been having this problem for a while now, Nothing seems to be working.

Here are my results:

Start time: 16:01:13 06/04/15

Model Identifier: MacBookPro9,1

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Time since boot: 30 minutes

USB

Expansion (Seagate LLC)

Diagnostic reports

2015-05-15 iTunes hang

Log

Jun 4 15:34:50 BUG in process suhelperd[163]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Jun 4 15:34:51 BUG in process suhelperd[163]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

Jun 4 15:34:56 BUG in process suhelperd[163]: over-released legacy external boost assertions (1 total, 1 external, 0 legacy-external)

kexts

com.metakine.handsoff.driver (2.3.2)

Daemons

com.lsreset

com.metakine.handsoff.daemon

com.oracle.java.JavaUpdateHelper

com.microsoft.office.licensing.helper

com.oracle.java.Helper-Tool

com.adobe.SwitchBoard

com.adobe.fpsaud

Agents

com.adobe.ARM.UUID

com.adobe.CS5ServiceManager

com.oracle.java.Java-Updater

com.metakine.handsoff.agent

com.google.keystone.user.agent

launchd

/System/Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist

- com.apple.installer.osmessagetracing

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

- com.adobe.AAM.Startup-1.0

/Library/LaunchAgents/com.adobe.CS5ServiceManager.plist

- com.adobe.CS5ServiceManager

/Library/LaunchAgents/com.metakine.handsoff.agent.plist

- com.metakine.handsoff.agent

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

- com.oracle.java.Java-Updater

/Library/LaunchDaemons/com.adobe.fpsaud.plist

- com.adobe.fpsaud

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

- com.adobe.SwitchBoard

/Library/LaunchDaemons/com.lsreset.plist

- com.lsreset

/Library/LaunchDaemons/com.metakine.handsoff.daemon.plist

- com.metakine.handsoff.daemon

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

- com.microsoft.office.licensing.helper

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

- com.oracle.java.Helper-Tool

/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist

- com.oracle.java.JavaUpdateHelper

Library/LaunchAgents/com.adobe.ARM.UUID.plist

- com.adobe.ARM.UUID

Library/LaunchAgents/com.google.keystone.agent.plist

- com.google.keystone.user.agent

Bundles

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/Library/Extensions/HandsOff.kext

- com.metakine.handsoff.driver

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

- com.microsoft.sharepoint.webkitplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Growl.prefPane

- com.growl.prefpanel

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

/Library/ScriptingAdditions/Adobe Unit Types.osax

- N/A

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Services/ToastIt.service

- com.roxio.ToastItService

Apps

/Applications/Dropbox.app

/Applications/Google Drive.app

Contents of /etc/hosts

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

fe80::1%lo0 localhost

127.0.0.1 activate.adobe.com

Contents of /System/Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist (XML document text)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.apple.installer.osmessagetracing</string>

<key>LaunchOnlyOnce</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMes sageTracer</string>

</array>

<key>UserName</key>

<key>GroupName</key>

<string>wheel</string>

<key>WatchPaths</key>

<array>

<string>/var/db/.AppleDiagnosticsSetupDone</string>

</array>

</dict>

</plist>

Firewall: On

DNS: 64.59.135.135

Listeners

cupsd: ipp

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Adobe Bridge CS5

- missing value

Dropbox

- /Applications/Dropbox.app

Google Drive

- /Applications/Google Drive.app

AdobeResourceSynchronizer

- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app

Restricted files: 506

Elapsed time (s): 230

Reply

MadMacs0

Level 5

5,221 points

Jun 4, 2015 4:59 PM in response to Fatty_Fatson

Linc rarely responds to "me too" requests and is probably no longer following this discussion. Additionally, he is constantly changing his diagnostic routines so you may not be using the most recent. Since he specifically cautions users that others may not properly interpret the results, I doubt that anybody still following this old topic will be offering advise.

Start a new discussion with a detailed description of the exact problem you are having and wait for somebody like Linc to ask before posting results such as the above. That way others that are not following this discussion may be able to help as they will never see what you have posted otherwise. That's just the way this forum works best.

Reply

jeremz

Level 1

4 points

Oct 26, 2017 6:11 AM in response to Linc Davis

10/26/17 3:55:17.543 PM Software Update: PackageKit: Missing bundle path, skipping: <bundle id="com.apple.airport.airportutility"></bundle>

Reply

Can't connect to the Apple Software Update server.