minimish
Level 1 (0 points)

Q: message issues (OS X 10.9.5 )

message app  :

Software : OS X 10.9.5 : processor 2.4 GHz Intel Core 2 Duo

 

Message application, not responding, requires force quit.

 

Any ideas on what may be causing this and how to fix it...

iMac, OS X Mavericks (10.9.5)

Posted on Oct 4, 2014 1:42 PM

Close
minimish

Q: message issues (OS X 10.9.5 )

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 4, 2014 1:46 PM in response to minimish
    Level 10 (124,577 points)
    Apple Music
    Oct 4, 2014 1:46 PM in response to minimish

    Hi ..

     

    Restart your Mac then try the Messages app.

  • by minimish,

    minimish minimish Oct 4, 2014 2:21 PM in response to Carolyn Samit
    Level 1 (0 points)
    Oct 4, 2014 2:21 PM in response to Carolyn Samit

    Thanks for your response.

    Prior to posting I have  restarted, shutdown and restarted many times, browsed online support to eliminate causes and came up with nothing.

    More technical support than a restart required.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 5, 2014 1:01 PM in response to minimish
    Level 9 (73,348 points)
    Applications
    Oct 5, 2014 1:01 PM in response to minimish

    Hi,

     

    In that case open the Console app in Applications/Utilities and tell us the error type messages that appear when you try to launch it ?

     

    Possibles include a missing or broken AppleGothic.ttf font

    A missing Helvetica Font (although the System in general would complain more if this was missing).

    A missing Lucida Grande font.

     

    The first is needed each time you login to iMessages.

    The others are needed by the app to display windows properly.

     

    Also if the Contacts App > My Card (See card menu) is not your details then you can have issues.

     

     

     

    3Sigcopy2.png

    9:01 pm      Sunday; October 5, 2014

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by abe21lincoln,

    abe21lincoln abe21lincoln Oct 6, 2014 3:14 PM in response to minimish
    Level 1 (0 points)
    Oct 6, 2014 3:14 PM in response to minimish

    Hi,

     

    I am having the same issue - since the 10.9.5 update my Messages won't open. It just hangs. In the console window the error is:

    Screen Shot 2014-10-06 at 3.12.56 PM.png

    I also have the hang report if you need. Does Apple have a fix for this problem, seeing that they are BOTH Apple solutions?

     

    Tx

    Lincoln

  • by abe21lincoln,

    abe21lincoln abe21lincoln Oct 6, 2014 3:15 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Oct 6, 2014 3:15 PM in response to Ralph Johns (UK)

    Hi,

     

    I am having the same issue - since the 10.9.5 update my Messages won't open. It just hangs. In the console window the error is:

    Screen Shot 2014-10-06 at 3.12.56 PM.png

    I also have the hang report if you need. Does Apple have a fix for this - seeing that they are both Apple technologies. Or are they denying any issues as usual here?

     

    Tx

    Lincoln

  • by minimish,

    minimish minimish Oct 6, 2014 10:14 PM in response to abe21lincoln
    Level 1 (0 points)
    Oct 6, 2014 10:14 PM in response to abe21lincoln

    I think i may have self solved it.

    It appears to be an issue with Bonjour, or lack of.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Oct 7, 2014 11:23 AM in response to abe21lincoln
    Level 9 (73,348 points)
    Applications
    Oct 7, 2014 11:23 AM in response to abe21lincoln

    Hi,

     

    Apple rarely say one way or another whether there is a known issue or not - right up to the point where they either issue a fix or issue a Help Doc to allow users to work though know "fixes"

    This is one such Doc FaceTime, Game Center, Messages: Troubleshooting sign in issues

     

     

    The iMessages account is the one helped by the SOAgent app which runs the SOAccountHelper and needs the AppleGothic.ttf Font to be present and working.

     

    Have you checked this ?

     

     

    3Sigcopy2.png

    7:22 pm      Tuesday; October 7, 2014

     

    ​  iMac 2.5Ghz i5 2011 (Mavericks 10.9)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad