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Oct 7, 2014 8:49 AM in response to Susan74NJby alex_h1,Hello Susan74NJ,
Thanks for using Apple Support Communities.
From your post I see that you're having issues with the cellular service on your new iPhone. As a starting point for troubleshooting the issue, I'd like you to follow the steps in the first link below. If the issue persists, see the additional information below.
- If iPhone is in a carrying case, try using it without the carrying case.
- Try turning iPhone off and then on again.
- Try moving to another location.
- If service is still intermittent and your iPhone has a SIM card, contact your carrier or visit your local Apple Retail Store to see if the SIM should be replaced.
- If you are using iPhone on a CDMA network, update the Preferred Roaming List (PRL). Contact your carrier for assistance.
iPhone: Hardware troubleshooting
Take care,
Alex H.
