Serial number

I saw your question yesterday and I tried to find a definitive answer for you on this, but I could not find one. AFAIK, there is no charge for online chats, but I cannot say with absolute certainty that there won't be. But I am quite sure that Apple would tell you that there is going to be a charge for the chat before they would proceed.

Hi ..

They will inform you whether or not you will be charged when the chat window opens.

Apple will not charge you without you're ok first.

Just in case > How to find the serial number of your Apple hardware product

You'll find out when you do it. If it's not free ... THEN ... they will be asking you for money. If they don't ask you for any money ... then it's free (at least up to that point in your conversation with them) ... :-) ...

In other words, they don't "send you a bill" ... they will get your money FIRST before they do anything -- IF -- it is supposed to be charged to you.

If they don't ask you for money ... then it's free.

If they do ask you for money ... then it's not free ... :-) ...

No you do not need to pay at this point. If you would have been charged for whatever you did, they would have told you right then and there that there was going to be a charge for the service. They will not proceed unless you agree to pay, so they will not charge you without asking you first. When they contact you, they will tell you if you have to pay or not.

Up to "this point" right now ... it's free ... :-) ...

Then it's free -- "right now" ...

What you did ... was free ...