RachelRandy

Q: Whenever I try to play any of my purchased songs a pop-up says "the original file could not be found"

Whenever I try to play any of my purchased songs a pop-up says "the original file could not be found."

Windows Vista

Posted on Oct 5, 2014 11:01 AM

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Q: Whenever I try to play any of my purchased songs a pop-up says "the original file could not be found"

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 7, 2014 12:40 PM in response to RachelRandy
    Community Specialists
    Oct 7, 2014 12:40 PM in response to RachelRandy

    Hi RachelRandy,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like iTunes is not able to locate the music files on your computer. The first step in this case is to find out whether the songs have been moved, removed, or iTunes just can't see them.

     

    I recommend using the tips in this article first:

     

    iTunes: Finding lost media and downloads

     

    If it turns out that the music files are not on your computer, see this article for instructions on downloading past purchases:

     

    Download past purchases

     

    Thank you for contributing to Apple Support Communities.

     

    Best Regards,

     

    Jeremy