HT5787: If you forgot your Apple ID password

Learn about If you forgot your Apple ID password
kameran.raoof
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Q: Why i can't open my apple ID.

I can't open my apple ID, although i know my ID AND PASSWORD exactly. But when i try to update or instal application from app store it always says your apple id or password was entered incorrectly.

I Tried to reset my password thousand times but i couldn't because i didnt get the email to reset my password.

 

iPad air 64 GB

ios 7.1.2

model: MD790E/A

iPad, iOS 7.1.2

Posted on Oct 5, 2014 11:08 AM

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kameran.raoof

Q: Why i can't open my apple ID.

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  • by sterling r,

    sterling r sterling r Oct 7, 2014 12:47 PM in response to kameran.raoof
    Community Specialists
    Oct 7, 2014 12:47 PM in response to kameran.raoof

    Hey there kameran.raoof,

     

    It sounds like you are clicking the link to reset your Apple ID password but do not seem to be getting the email at all. I would use the steps in the following article to help locate it:

     

    If you didn't receive your Apple ID verification or reset email

    Search for the email

    Give the email a few minutes to arrive, then search for it in your email inbox.

    The email might have been moved by a spam filter or other email rules that are set up in your email app or by your email service provider. If you can't find the email in your inbox, search your other email folders, including any folders labeled Spam, Junk, Trash, Deleted Items, or Archive.

     

    Make sure that you're checking the correct email account

     

    Make sure that the email address is correct in your Apple ID account

    If you're verifying an Apple ID email address, take these steps:

    1. Go to My Apple ID (appleid.apple.com).
    2. Select “Manage your Apple ID” and sign in.
    3. If the email address listed in your account is incorrect, edit the address as needed. Apple will send another verification email to the corrected address.

     

    Make sure that the email account is receiving email

    If you're not getting any email at your email address, this information may help:

    If necessary, contact your email service provider.

     

    Resend the email

    If your email address is correct in your Apple ID account, and you're receiving other email at that address, try resending the email:

     

    • If you're verifying an Apple ID email address, sign in to your account at My Apple ID, then click Resend next to the address.
    • If you're resetting your password or security questions, repeat those reset steps to send another reset email to your rescue address or primary address.

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling