I have been trying to restore my iphone 4s for 5 hours, please help! The update wouldn't work and now when I connect the iphone it says I have to resore in order to start using itunes but I am getting an error msg. HELP!

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I have been trying to restore my iphone 4s for 5 hours, please help! The update wouldn't work and now when I connect the iphone it says I have to resore in order to start using itunes but I am getting an error msg. HELP!

I am trying to update a 4s. The update did not work for some reason. Now I need to restore the iPhone. When I connect the usb to the computer and phone it says I need to restore. So, I click to restore. It starts extracting the software. But I am continually getting the same error message that it cannot complete for unknown error. I have been working on this for 5 and a half hours. I'm tired, mu husband needs his phone and apple support is a joke and of course I can't find any answers anywhere. Please help!

iPhone 4S, iOS 8

Posted on Oct 5, 2014 10:33 PM

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Answer 1

Brett L

Community Specialist

Oct 8, 2014 6:24 AM in response to MB2751

Hi MB2751,

As an iPhone user myself, I know it must be very much a problem to have the phone out of service because of an error such as you are seeing. Let's see if we can get you back up and running.

I would suggest that you troubleshoot using the steps in this article -

If you can't update or restore your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Best,

Brett L

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