mubairma
Level 1 (0 points)

Q: Iphone 6 suddenly Fail

My new iPhone 6 was working fine then suddenly while
browsing twitter app get sundown and restart and remain stuck on apple logo.

 

 

I tried to press home and Power buttons it get OFF but can't loaded only keeps stuck on apple logo.

 

 

I connect the IPhone 6 to iTunes for restoring, but failed

 

 

I have it in Recovery mode for restore also not succeed.

 

 

Now it stuck on iTunes logo

 

 

 

 

 

IPhone 6 Gold 128 GB

Ios 8.0.2

 

 

 

Pleas what to do

 

iPhone 6, iOS 8

Posted on Oct 5, 2014 11:15 PM

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mubairma

Q: Iphone 6 suddenly Fail

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  • Helpful answers

  • by Brett L,

    Brett L Brett L Oct 8, 2014 6:29 AM in response to mubairma
    Community Specialists
    Oct 8, 2014 6:29 AM in response to mubairma

    Hi mubairma,

     

    As an iPhone user myself I know how difficult it must be to have the phone unavailable because of an issue such as you describe. Let's get you back up and running as quickly as possible.

     

    If your iPhone will not power off, and also if it restarts unexpectedly, I would suggest that you troubleshoot using the steps in this article - 

     

    iPhone: Hardware troubleshooting

     

    Specifically -

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

     

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    And -

     

    Issue not resolved

     

    My issue is still not resolved. What do I do next?

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L 

  • by mubairma,

    mubairma mubairma Oct 8, 2014 10:42 AM in response to Brett L
    Level 1 (0 points)
    Oct 8, 2014 10:42 AM in response to Brett L

    thanks Mr. Brett L,     I can Power OFF my iPhone 6, but the problem when I Power it ON only stuck on Apple logo.

    I connect the iPhone 6 on Recovery Mode to the iTunes for restore:

    The iTunes recognize the iPhone and iTunes start extract the
    software but when this process finished just stuck on waiting for the iPhone
    and no progress.

  • by Brett L,

    Brett L Brett L Oct 8, 2014 2:38 PM in response to mubairma
    Community Specialists
    Oct 8, 2014 2:38 PM in response to mubairma

    Hi mubairma,

     

    If you are having trouble restoring the iPhone, I would suggest that you troubleshoot using the steps in this article - 

     

    Resolve iOS update and restore errors in iTunes

     

    And again, 

    My issue is still not resolved. What do I do next?

     

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L