tracturk
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Q: iPhone 6 3G & LTE Connectivity issue

We purchased an iPhone 6 the day they were released. My son said the 3G and LTE stopped working about 3 days after getting it. Wifi is still functional.  We have tried everything to reset the system and any little work-arounds we have seen. Nothing works. He installed IOS 8.0.2 and we were under the impression that would solve the problem.  Nope!  Any other ideas as to how to solve this?  I'm heading to my Bell store this week for further investigation but it would be great to solve it before then.

iPhone 6, iOS 8

Posted on Oct 5, 2014 11:54 PM

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tracturk

Q: iPhone 6 3G & LTE Connectivity issue

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  • by sterling r,

    sterling r sterling r Oct 8, 2014 6:37 AM in response to tracturk
    Community Specialists
    Oct 8, 2014 6:37 AM in response to tracturk

    Hey there tracturk,

     

    It sounds like the cellular data on your sons iPhone 6 is not functioning properly even after you reset the phone and updated to iOS 8.0.2. I would recommend the troubleshooting in the following article to help resolve the issue with the phone:

     

    iPhone cellular data connection issues

    Follow these steps for help with cellular data issues on your iPhone. After performing each step, test to see if your iPhone still has the issue.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
      Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

     

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling