HT201442: If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes

Learn about If you see Error 3194, Error 17, or 'This device isn't eligible for the requested build' in iTunes
WONG QINGSHAN

Q: iphone 6 update to 8.02 failed to open and got blocked with error 3004

i just bought new iPhone 6 and got updated to 8.02 then it failed to open.now it is dead.and i can't restore it and just got error 3004.

iPhone 6, iOS 8, 8.02 failed

Posted on Oct 6, 2014 7:42 AM

Close

Q: iphone 6 update to 8.02 failed to open and got blocked with error 3004

  • All replies
  • Helpful answers

  • by Matt_M.,

    Matt_M. Matt_M. Oct 8, 2014 8:43 AM in response to WONG QINGSHAN
    Community Operations
    Oct 8, 2014 8:43 AM in response to WONG QINGSHAN

    Hey WRONG QINGSHAN,

     

     

    Thanks for the question. I understand that you are experiencing issues updating/restoring your iPhone 6 and are receiving error 3004. It looks like you are on the right track to resolving your issue, as I see you have posted from the most relevant resource:

     

    Error 3194, Error 17, or "This device isn't eligible for the requested build"

    http://support.apple.com/kb/TS4451

     

    Have you attempted the hosts file troubleshooting, along with network and security software troubleshooting? If not, definitely give those a go. The article provides some great information and should guide you through the process. Additionally, errors in the 3000 range can sometimes be resolved by restoring the device with another computer:

     

    Restore or update on another computer

    Try to restore or update on another computer with a different Internet connection. This will help rule out other issues on your computer that might stop iTunes from communicating with the update server.

     

    Errors 1639, 3000-3020, and 3100-3999 (with the exception of 3194) are sometimes caused by your network settings. If your computer uses a managed network, refer to your network administrator. Proxies, firewalls, and other network security measures can cause these errors. If necessary, find a different network connection to restore the device. For example, if you're restoring at work, try to restore at home or on a friend's computer and network.

     

     

    Thanks,

     

     

    Matt M.

  • by WONG QINGSHAN,

    WONG QINGSHAN WONG QINGSHAN Oct 8, 2014 8:58 PM in response to Matt_M.
    Level 1 (0 points)
    Oct 8, 2014 8:58 PM in response to Matt_M.

    hi,sir/miss

       thanks for your reply.Now my iphone6 is successfully down graded to iOS 8.0.and secondly you got wrong with my name.my name is wong qingshan and you sir

    wrongly wrote Wrong qingshan.

     

     

    thanks

     

    wong qingshan   王庆山