Failure to Connect to Itunes Store with new 7.0

Question

Level 1

8 points

Failure to Connect to Itunes Store with new 7.0

Hi-

I just got the new Itunes 7.0, and I am getting the "Network Connection Refused" message. I WANT to give you my money, Apple - but your system won't let me log in!

I had the previous version and it worked fine, my internet connection is great. Here's the diagnostics. Any help would be appreciated.

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Sony Corporation VGN-BX570B
iTunes 7.0.0.70

Current user is an administrator.

Network Adapter Information

Adapter Name: {67735F7A-6C2E-4F0D-AC79-05E26427B2A0}
Description: Intel(R) PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Sat Sep 23 12:15:21 2006

Lease Expires: Mon Jan 18 19:14:07 2038

DNS Servers: 192.168.2.1

Adapter Name: {8A507A10-2802-4D3B-8C85-6311B53AA354}
Description: Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Jan 18 19:14:07 2038

Lease Expires: Mon Jan 18 19:14:07 2038

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.

Sony VAIO Windows XP

Posted on Sep 23, 2006 12:38 PM

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Answer 1

Best reply

Jason L

Community Specialist

Sep 23, 2006 12:46 PM in response to Davard

Hey Davard,

What firewall/security software is running on the ocmputer?

Try this article: http://docs.info.apple.com/article.html?artnum=304084

Jason

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Answer 2

Davard Author

Level 1

8 points

Sep 23, 2006 1:13 PM in response to Jason L

Thanks for the quick reply.

I'm using Norton Internet Security 2005 AntiSpyware Edition.

I tried the DNS flush and the popup disabler, then rebooted, and those did not work. I even uninstalled my google toolbar to get rid of it's pop up influence as well.
The firewall is whatever one is built into my Norton program and my Belkin wireless router, but I've never had any connectivity issues with it. My previous Itunes 6.0.5, I think, was fine.

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Answer 3

Davard Author

Level 1

8 points

Sep 23, 2006 1:22 PM in response to Jason L

Hey Jason

I found the fix. I went in my Norton Internet Security setup and disabled my personal firewall. When I then loaded up Itunes it pulled the CD tracks from the CDDB database and allowed me to log into the ole' IStore.

Thanks for pointing me in the right direction. This might help some other users out as well.

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