iPhone 6 internet connectivity issues

So I've tried searching these forums and on Google to see if anyone else has had this exact issue, but so far, no success.


I upgraded to an iPhone 6 through Verizon a little over a week ago. Before that I had an IPhone 5 with the latest OS (having just recently upgraded the OS); Since owning this iPhone 6, every day it will disconnect from both my LTE and my wi-fi, if I'm on a signal (no matter which wi-fi I'm on). It still shows that I'm connected, but when I go to use spotify, safari, facebook, etc. nothing loads. I have to either restart my phone or reset the network settings to get it to reconnect. It also seems like this only happens after a period of time where I'm not using my phone. My iPhone 6 is using the latest OS too (8


Any ideas, suggestions?

iPhone 6, iOS 8

Posted on Oct 6, 2014 9:54 AM

Reply
47 replies

Oct 6, 2014 1:54 PM in response to Kstewart11

I have your exact problem with my iPhone 5 and my wife's iPhone 5c both with iOS 8.0.2.

Every 1 or 2 days they can't connect to internet at all, neither via wifi nor via 3G, everything seems connected but nothing loads...

Only restarting the devices solve temporary the issue and they start again to connect to internet.

I also tried a full restore from iTunes but the problem still persists...

So if you have an iPhone 6 and also iPhone 5 and iPhone 5c can have this issue, I can only think that it's an iOS 8 problem.

I'm very disappointed...

Oct 6, 2014 6:31 PM in response to ngagema

I have the same issue with losing data connectivity, both cellular and wifi, on my iPhone 6 every other day. It can only be fixed by shutting down and restarting the phone, which suggests it is a software issue. However, we also have an iPhone 5, also updated to iOS 8.0.2, connected to the same wifi and cellular networks, and its data connectivity is just fine. If it is a software issue, it seems to be specific to iPhone 6.

Nov 3, 2014 2:52 PM in response to sk99999

No solution yet mate. On saturday I decided also to totally reset as new my wife's iPhone 5 without reinstalling any backup.

I manually reinstalled only 10 famous apps.

After just two days again this issue: no way to connect to internet on both 3G and WIFI!!! I'm getting crazy :-/

I think I'll fix an appointment with an Apple Genius on the next week, I'll let you know if they can find a solution...I doubt but this is the last thing I can do.

I'm sooooo disappointed with Apple, I have friends with iPhone 5 and 5s with no connectivity issue with iOs8 and me and my wife both have the same boring problem.


Cheers

Nov 5, 2014 1:37 PM in response to Kstewart11

Your description fits my situation perfectly. For me it IS NOT a wifi or cellular data issue, I have a full connection with both my wifi and LTE (T-Mobile), yet my phone has zero access to the internet. Phone calls work fine, but nothing else does. Toggling airplane mode or forgetting wifi networks does not help, for me, the only solution is restarting the phone. I'm confident its not a weak signal issue, because as soon as I restart the phone (without moving locations at all) my phone delivers all my missed text messages and emails. Yesterday I didn't use my phone except for calls all day and when I finally tried to use the internet and noticed it wasn't working and restarted, it delivered 8 texts and 20 emails, some from over 10 hours ago! I talked with Apple support and of course, they claim to have never heard of this kind of issue and recommended a fresh restore, so I'm doing that tonight and we will see if it resolves anything. I'll post back here with the verdict.


FYI: iPhone 6, 64 GB, 8.1 on T-Mobile

Nov 5, 2014 4:16 PM in response to Kstewart11

I am having iMessage and connectivity problems with iOS 8.1 (presumably not the fact that it is an iPhone 6 plus phone) as well. I tested WIFI vs LTE and both were non-functional. iMessage would not go through, but worked when switched to text (also received a phone call during my troubleshooting). Verified WIFI functionality from a laptop (and good speed). Switched out of WIFI to LTE (Verizon network) and I still could not access.


After RESTARTING the phone, everything magically worked. Based on the other posts I've found Googling, this appears to be a "known" issue as multiple folks are reporting it. There were problems with all iterations of iOS 8.x so far (there's been 4 or 5 versions, I've lost track).


Additionally, I've had a lockup that required me to restart the phone (might have been connectivity related (or not). This manifested itself as a "dead zone" at the top left of the screen (I could otherwise still navigate via other portions of the screen, but there's quite a bit at the top left, so I restarted. Net result the same, everything magically functioned after the restart.


In short, this is an issue with iOS 8.x, conclusively. Not the provider, not your router, likely not the phone itself (haven't had the 5 or either of two 5c phones flake out on me, so I don't explicitly have test data from/for them). There are multiple threads here reporting this issue.


There is this: http://www.iphonehacks.com/2014/10/problems-ios-8-1-update.html and there are older threads for previous iterations of iOS 8.x, such as this: http://www.techtimes.com/articles/16718/20140930/apple-ios-8-0-2-still-problemat ic-users-report-connectivity-issues-other-glitches.htm While some of this might be helpful, such as this one: http://osxdaily.com/2014/09/22/ios-8-wi-fi-problems-fix/, the issue ultimately is the OS itself (settings changes are irrelevant if restarting the phone fixes the issue). Compounding the problem is the inconsistency in troubleshooting/reporting as the result of so many versions of this OS being pushed out at a rapid pace.


APPLE: At a minimum, a response in some way, shape or form would be appropriate. "Hey, our bad, we're working on it" or similar warm, fuzzy statement. There's enough out there where we can be clear it isn't "just us". Thanks in advance!

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iPhone 6 internet connectivity issues

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