cubandope

Q: Im on iOS 8.0.2 and it just keeps going out of cellular service, what can i do?

Im on iOS 8.0.2 and it just keeps going out of cellular service, what can i do?

iPhone 6, iOS 8.0.2

Posted on Oct 6, 2014 10:09 AM

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Q: Im on iOS 8.0.2 and it just keeps going out of cellular service, what can i do?

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  • by sterling r,

    sterling r sterling r Oct 8, 2014 9:29 AM in response to cubandope
    Community Specialists
    Oct 8, 2014 9:29 AM in response to cubandope

    Hello there cubandope,

     

    If I understand correctly, your iPhone cellular data is dropping periodically, but you can still make calls. I would use the troubleshooting in the following article to help resolve the issue here:

     

    If you see No Service in the status bar of your iPhone or iPad

    Follow these steps, testing after each.

     

    1. Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Restart your device.
    3. Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
    4. Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
    5. Update your iPhone to the latest version of iOS.
    6. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    7. Contact your carrier to check for any network or account issues.
    8. Restore your iPhone.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling