After updating to iOS 8 my iPad 2 does not keep my user name and password for isp start page

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Level 1

8 points

After updating to iOS 8 my iPad 2 does not keep my user name and password for isp start page

After updating to iOS 8 my i pad 2 does not store the user name and password for my earthlink start page. In past could go to bookmark and the start

page would automatically come up. Now I must enter the user name and password every time to access the personalized start page. tried to find some settings that needed changing but no luck. is this a problem with iOS 8 Earthlink referred me to apple they could not help any help here

iPad 2, iOS 8

Posted on Oct 6, 2014 9:22 AM

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Answer 1

Best reply

CarlAVII

Community Specialist

Oct 8, 2014 9:18 AM in response to nkrlw

Hello nkrlw,

It may be that AutoFill is disabled in Safari, or that Private Browsing is on.

Go to Settings > Safari > Passwords & AutoFill and make sure that Names and Passwords is on.

Go to your Home screen and open Safari. If Safari is black or dark instead of white or gray, Private Browsing is on. Safari doesn't save account names and passwords when Private Browsing is on. To turn off Private Browsing:

On iPad, tap the the plus icon in the upper-right corner of the Safari page, then tap Private in the lower-left corner.

On iPhone and iPod touch, tap in the lower-right corner of the Safari page, then tap Private in the lower-left corner.

Get help using iCloud Keychain
http://support.apple.com/kb/TS4644

Cheers,

Allen

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Answer 2

nkrlw Author

Level 1

8 points

Oct 8, 2014 8:35 PM in response to CarlAVII

Thank you very much. This did the trick and I am now back to where I used to be. Not sure what I did but following your instructions fixed my problem.

Again thank you. appreciate the help.

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Answer 3

CarlAVII

Community Specialist

Oct 9, 2014 6:20 AM in response to nkrlw

nkrlw,

I'm glad that I could help!

Regards,
Allen

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