SR319

Q: spinning rainbow wheel of death multiple times a day

Hi, I'm on a 2-yr-old MacBook Pro, and for the last few months I am getting the rainbow wheel many times a day. There doesn't seem to be a rhyme or reason to it. I'm fairly new to Mac, and so don't know the best maintenance routine.

 

I discovered something called EtreCheck, and ran that. I'm including it below in case anyone knows what any of it means.

 

Thanks for any help!

 

EtreCheck version: 1.9.15 (52)

Report generated October 6, 2014 at 1:59:50 PM MDT

 

Hardware Information: ?

  MacBook Pro (15-inch, Mid 2012) (Verified)

  MacBook Pro - model: MacBookPro9,1

  1 2.3 GHz Intel Core i7 CPU: 4 cores

  4 GB RAM

 

Video Information: ?

  Intel HD Graphics 4000 - VRAM: (null)

  NVIDIA GeForce GT 650M - VRAM: 512 MB

  Color LCD 1440 x 900

 

System Software: ?

  OS X 10.9.5 (13F34) - Uptime: 10 days 1:26:51

 

Disk Information: ?

  APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

  S.M.A.R.T. Status: Verified

  EFI (disk0s1) <not mounted>: 209.7 MB

  Macintosh HD (disk0s2) / [Startup]: 499.25 GB (350.8 GB free)

  Recovery HD (disk0s3) <not mounted>: 650 MB

 

  MATSHITADVD-R   UJ-8A8 

 

USB Information: ?

  Apple Inc. FaceTime HD Camera (Built-in)

  Apple Computer, Inc. IR Receiver

  Apple Inc. Apple Internal Keyboard / Trackpad

  Apple Inc. BRCM20702 Hub

  Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ?

  Apple Inc. thunderbolt_bus

 

Gatekeeper: ?

  Mac App Store and identified developers

 

Problem System Launch Daemons: ?

  [failed] com.apple.wdhelper.plist

 

Launch Daemons: ?

  [loaded] com.adobe.fpsaud.plist Support

  [loaded] com.microsoft.office.licensing.helper.plist Support

  [loaded] com.oracle.java.Helper-Tool.plist Support

 

Launch Agents: ?

  [running] com.brother.LOGINserver.plist Support

  [loaded] com.oracle.java.Java-Updater.plist Support

 

User Launch Agents: ?

  [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support

  [loaded] com.google.keystone.agent.plist Support

 

User Login Items: ?

  iTunesHelper

  Dropbox

  Caffeine

 

Internet Plug-ins: ?

  FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

  QuickTime Plugin: Version: 7.7.3

  Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

  Default Browser: Version: 537 - SDK 10.9

  SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

  Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support

  JavaAppletPlugin: Version: Java 7 Update 67 Check version

 

Audio Plug-ins: ?

  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

  AirPlay: Version: 2.0 - SDK 10.9

  AppleAVBAudio: Version: 203.2 - SDK 10.9

  iSightAudio: Version: 7.7.3 - SDK 10.9

 

iTunes Plug-ins: ?

  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

 

User Internet Plug-ins ?

  CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support

  WebEx64: Version: 1.0 - SDK 10.6 Support

  Google Earth Web Plug-in: Version: 7.1 Support

 

3rd Party Preference Panes: ?

  Flash Player  Support

  Java  Support

 

Time Machine: ?

  Time Machine not configured!

 

Top Processes by CPU: ?

      3% WindowServer

      1% mds_stores

      0% ocspd

      0% Mail

      0% com.apple.WebKit.Plugin.64

 

Top Processes by Memory: ?

  106 MB WindowServer

  66 MB Microsoft Word

  53 MB Safari

  53 MB Mail

  45 MB Calendar

 

Virtual Memory Information: ?

  21 MB Free RAM

  689 MB Active RAM

  678 MB Inactive RAM

  765 MB Wired RAM

  10.27 GB Page-ins

  1.87 GB Page-outs

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Oct 6, 2014 1:18 PM

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Q: spinning rainbow wheel of death multiple times a day

  • All replies
  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 6, 2014 1:29 PM in response to SR319
    Level 10 (122,100 points)
    Apple Music
    Oct 6, 2014 1:29 PM in response to SR319

    Hi ..

     

    Your Mac runs maintenance in the background for you as noted here.


    Better to not use third party so called Mac cleaning utilities. They can do more harm than good.

     

    The third party power / sleep manager Caffeiene may be triggering the spinning beach ball.

     

    Removal help here >  http://macuninstaller.wordpress.com/tag/remove-caffeinated-2-0-from-mac/



    The GoToMeeting software could be prolematic as well.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 6, 2014 3:33 PM in response to SR319
    Level 10 (207,973 points)
    Applications
    Oct 6, 2014 3:33 PM in response to SR319

    When you have the problem, note the exact time: hour, minute, second.  

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.