HT202716: Update the software on your Apple TV

Learn about Update the software on your Apple TV
bullybeats

Q: Apple TV Issues

Apple tv will not update. Says can not connect to apple at this time. Been trying for 4 days. All my other devices have been updated and the apple tv keeps cutting out. this is really annoying.

Apple TV

Posted on Oct 6, 2014 1:14 PM

Close

Q: Apple TV Issues

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 6, 2014 1:42 PM in response to bullybeats
    Level 10 (103,845 points)
    Apple TV
    Oct 6, 2014 1:42 PM in response to bullybeats

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)