STHOMSON60913
Level 1 (0 points)

Q: My iPad cuts out when I try to update and restore it!!

When I went to update my iPad to iOS 8 i done everything as normal on my iPad, however a message came up saying that I had to plug it in to charge as i didn't have enough battery, so I done that and then clicked install now again and it took a little while to start verifying but it turned off as usual but instead of coming up with the little progress bar, it came up with an iTunes icon and a connection wire image, so I assumed that ment connect to iTunes which i did  but then it came up with a message saying it couldn't update and the iPad would have to be restored, so I clicked restore and my iPad just cut out and once it had finished extracting software it came up with a message saying couldn't restore because iPad wasn't found.

Posted on Oct 6, 2014 1:17 PM

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STHOMSON60913

Q: My iPad cuts out when I try to update and restore it!!

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  • Helpful answers

  • by bobby_d,

    bobby_d bobby_d Oct 8, 2014 11:42 AM in response to STHOMSON60913
    Level 3 (770 points)
    Oct 8, 2014 11:42 AM in response to STHOMSON60913

    Hello STHOMSON60913,

     

    From what I can gather, it sounds like you're having issues restoring your device. After reviewing your post, I have located an article that can help in this situation. It contains helpful advice concerning recovery mode:

     

    If you can't update or restore your iPhone, iPad, or iPod touch

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes.
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,
    BobbyD

  • by STHOMSON60913,

    STHOMSON60913 STHOMSON60913 Oct 8, 2014 3:41 PM in response to bobby_d
    Level 1 (0 points)
    Oct 8, 2014 3:41 PM in response to bobby_d

    Thank you very much for the help. Thankfully I managed to restore my iPad, turns out all I needed was new USB cable, kind of frustrating that it was that simple, but again thank you.

     

    Stephanie