Can't check repair status

Question

Level 1

17 points

Can't check repair status

Hey everyone,

I've been checking online and whenever I try to check my repair status & track my shipped phone, the website keeps coming as no status available. Any thoughts on why my repair order isn't coming up?

Thanks!

iPhone 5s, Repairs

Posted on Oct 6, 2014 4:54 PM

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Answer 1

ChitlinsCC

Level 7

20,924 points

Oct 6, 2014 5:48 PM in response to davischic

at https://supportprofile.apple.com/ is this what you see?

if so, not sure... so questions:

how did you initiate your repair issue? AppleCare? Genius Bar?
Did you get email(s) regarding the issue? What links in them?

CCC

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Answer 2

babowa

Level 9

78,163 points

Oct 6, 2014 6:19 PM in response to davischic

Did you use Apple's box/shipping label? If so, did you keep a copy of the label and/or make sure it has a tracking number? And, when did you mail it? If it has a tracking number, that should show within 24 hours.

Depending on the shipping date (UPS/FedEx ground usually 5 business days or 7 days total at most), contact Apple if you still cannot track it.

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