Lots of mail issues since last Mountain Lion update

I'm having the same issues. No chatter yet about this, but I can guaranty there will be soon!

Who is the e-mail provider and is the account(s) IMAP or POP?

Troubleshooting Apple Mail

What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.

Troubleshooting sending and receiving email messages

In my case, gmail IMAP. Connection Doctor shows all normal. However cannot retrieve emails unless I either take all accounts offline and then get mail (known workaround) or exit Mail and relaunch. Send emails still works.

iOS 7.* retrieves all gmail with no problems.

I think this issue is similar to whats happening to my computer and sounds just like this problem: Gmail not automatically being downloaded in MAIL

This seems to be a glitch either in the security update that was pushed out a few days ago or a change in gmail servers.

I really need a fix for this. I got mad at someone today who kept saying they had sent an email but I wasn't getting it. I then quit my email program and launched it again and the emails came in without a hitch. I never got any more until I quit and launched again. VERY frustrating.

This is EXACTLY the issue I have and posted today: Gmail not automatically being downloaded in MAIL

I do NOT want to upgrade to Mavericks and am waiting for Yosemite--- who to contact at APPLE to get them to do another update to Mountain Lion -- actually I did not think there WAS an update--- was it an update via the Apple (Mac) Store for MAIL or ????

I will direct my post above to this post ---

I do NOT have problems getting eMails from my company eMail (thank goodness!) nor any issues with @icloud.com, @mac.com or even an old @skynet.be eMail account - they all come in automatically--- BUT NOT GMAILs--- The workaround (quit Mail and restart or take off-line and then on-line) needs a script we can run in the interim!

About 3 years ago I made the switch to Gmail for my main mail and really need that to work with Apple MAIL.

Who can we contact at APPLE and how?

Please keep this discussion active and don't close it until we get this back the way it was. BTW: I only notices this on Monday about 3 pm CDT. When was the "upgrade"-- can anyone remember what it was and when? Also: Anyway to download a previous version of MAIL (if that's the issue)? I did a quick search and don't see it anywhere…

Keep posting any updates-- thanks,

Steve

Tuesday 7 October 2014

15:43

I checked my mid-August 2014 backup (SuperDuper!)-- but that version of MAIL is 6.6 as well. Was the "upgrade" that caused this related to MAIL directly or was it a security update?

OK it seems someone is suggesting a security update problem---- I don't believe it is a Gmail issue per se as Gmail downloads automatically to my iPad and iPhone 5 -- both running iOS 7.1.

OK any additional information or suggestions appreciated.

Best regards,

Steve Schulte

Tuesday 7 October 2014

I believe it was this one: About OS X bash Update 1.0

INTERESTING - I do NOT believe I did that one! I looked at it but unless it came via some other Apple Store update… So this issue may be more complex than I am thinking---

Who / How to contact Apple to make them aware of this?

Thanks,

Steve

Tuesday 7 October 2014

I guess you could start here: https://getsupport.apple.com/GetproductgroupList.do?caller=ikb&PRKEYS=134327,133 741,132617,133333,PP36&locale=en_US

It would be interesting to see if you get better support than KarenHermann did.

Just remember this could be a gmail issue. I'm not having any problem with my iCloud mail account.

Great comments and thanks.

If it is a Gmail issue - then it does not affect iPads and iPhones running iOS 7.1--- but yes, I suppose it could be Gmail related -- that was my first set of searches to see if there were any issues with Gmail yesterday-- but when I saw everything fine on the gmail www site and with my iPhone & iPad…

Really would like to resolve this asap---

Thanks again,

Steve

Tuesday 7 October 2014

I have several users with this issue, as my company is running on Google Apps. I'm just adding my comment here to track the issue, really need a solution.

We've been hitting our heads here trying to resolve the issue, nothing so far. We'll try to contact Google Enterprise support tomorrow.

Gmail issue: I agree that if it is a Google issue it was a small change only affecting OS X and not iOS. Oh, and I'm on iOS 8 and its not affecting that either.

I tried to set up a chat with Apple support but my Applecare is expired on all my machines at this point. I hate it when I seldom if ever need help and when I do its almost always a "system wide" issue that somebody needs to know about but they want to charge me to be the one that tells them.

Only good side of this is that I might get in the habit of closing my email more often and getting actual work done. ;-)

Thanks for posting---- again, it "could" be a Google / Gmail thing --- not Apple MAIL--

I'm currently in a queue to chat with Apple and will post the results of that conversation.

Best regards,

Steve Schulte

Tuesday 7 October 2014