Q: iphone or Itunes will not let me restore

I recently updated to iOS 8 and had alot of glitches and my other bar was at 5gb so i decided to restore. Now it wont let me restore to a later date saying i need to put my password. I entered it and it keeps saying its wrong. I've never set up a encryption for backups or restores.. So i assume its my apple ID password.. but it's not. I've tried everything else and nothing. im at wits end please help

iPhone 5, iOS 8

Posted on Oct 7, 2014 5:31 AM

I have this question too

Q: iphone or Itunes will not let me restore

All replies

Helpful answers

by Jason L,

Jason L Oct 9, 2014 6:26 AM in response to Lucyinthesky4260
Community Specialists

Oct 9, 2014 6:26 AM in response to Lucyinthesky4260

Hi Lucyinthesky4260,

I can imagine that would be frustrating, I think the article linked below can help you solve the issue with the encrypted backup. It explains how encrypted backups can be enabled and provides suggestions for restoring a device from an encrypted backup.

iOS: Troubleshooting encrypted backups

I hope this helps,

-Jason
Reply options

Link to this post

by Lucyinthesky4260,

Lucyinthesky4260 Oct 13, 2014 10:49 PM in response to Jason L
Level 1 (0 points)

Oct 13, 2014 10:49 PM in response to Jason L

That article seems helpful but now my phone wont synch and iTunes wont recognize my phone anymore.... ever since this update my phone has gone down hill..
Reply options

Link to this post

by Lucyinthesky4260,

Lucyinthesky4260 Oct 14, 2014 3:58 AM in response to Jason L
Level 1 (0 points)

Oct 14, 2014 3:58 AM in response to Jason L

I tried everything prior to my system and phone failure. none of those worked. I never put a passcode to encrypt my backups... nothing works.
Reply options

Link to this post

by Jason L,

Jason L Oct 14, 2014 6:05 AM in response to Lucyinthesky4260
Community Specialists

Oct 14, 2014 6:05 AM in response to Lucyinthesky4260

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Reply options

Link to this post

Q: iphone or Itunes will not let me restore

All replies Helpful answers

by Jason L,

by Lucyinthesky4260,

by Lucyinthesky4260,

by Jason L,

All replies

Helpful answers