Sled Solutions

Q: Purchased an album, one song won't play!

I've used this computer for years as the iTunes computer, no other computer manages my account.  Every time I try to play the song it asks me to authorize this computer.  I "authorize" it and then it tells me it's already authorized.  I don't get it!!!  The rest of the album plays no problem.

 

Song - Burnin it Down by Jason Aldean.

Posted on Oct 7, 2014 7:08 AM

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Q: Purchased an album, one song won't play!

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  • by alex_h1,

    alex_h1 alex_h1 Oct 9, 2014 6:59 AM in response to Sled Solutions
    Community Specialists
    Oct 9, 2014 6:59 AM in response to Sled Solutions

    Hi Sled Solutions,

     

    Thank you for using Apple Support Communities.

     

    What I'd like you to do is to first check your previous purchases to ensure the song is available to redownload, then delete the song from your iTunes library, and download it again.

     

    Download previous purchases on Mac or PC 

    Make sure your Mac or PC meets these system requirements:

    • iTunes 10.3 or later
      You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    • iTunes account in a country where iTunes in the Cloud is available

    iTunes Store

    1. Open iTunes and go to the iTunes Store.
    2. Click Purchased in the Quick Links section.
      Quick links
    3. Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    4. Select Not in My Library to view purchased content that isn't on your computer.
      Purchased screen
    5. Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
    6. Click the Download  icon next to the item you want to download.
      If an item is already in your library, the Download icon won't appear.

     

    Download past purchases

     

    Cheers,

    Alex H.

  • by Sled Solutions,

    Sled Solutions Sled Solutions Oct 9, 2014 8:43 AM in response to alex_h1
    Level 1 (0 points)
    Oct 9, 2014 8:43 AM in response to alex_h1

    Thanks, I got it handled through chat.  They had to reissue the song and now it works.