Ipod nano 7th gen cannot be detected by Itunes after restore

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Ipod nano 7th gen cannot be detected by Itunes after restore

Following the recent death of my Macbook Pro (due graphic card problem) I've switched to my backup laptop and moved all my files to the windows 8.1 laptop. I knew that connecting my Ipod Nano (7th Generation) to the new laptop would result in losing all my playlist and music currently stored.

I needed to update my ipod's list with new things so I took the chance (innocently thinking that all I needed to do was just remake my playlists and re-sync it). Initially it started off well, but towards the later parts of restoring, iTunes gave an error saying that the restore could not be completed and led me to a thread on Apple Support. Following the steps, I disconnected my ipod and reconnected it. Nothing happened. Itunes did not recognize the ipod, and the ipod goes into a grey looking screen with a simple message that says okay to disconnect.

My question is, how am I suppose to restore my ipod, when itunes can't detect my ipod.

I've been struggling really badly with the loss of my Macbook Pro and now this. Can someone help me? Thanks in advance

Currently running on Windows 8.1 and iTunes version 11.4.0.18

iPod nano, Windows 8, Windows 8.1

Posted on Oct 7, 2014 7:46 AM

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Answer 1

pedro d

Community Specialist

Oct 9, 2014 7:27 AM in response to lycusfenriz

Hello there, lycusfenriz.

It can definitely be frustrating when your having trouble with multiple devices at the same time, but the steps in the article below may help with getting your iPod recognized in iTunes. The following Knowledge Base article offers up some great, in-depth recommendations for troubleshooting an iPod not being recognized in iTunes:

iPod nano (7th generation): Hardware troubleshooting

http://support.apple.com/kb/TS4433

Connectivity/syncing

Follow these steps if your computer doesn't recognize your iPod or you have issues with syncing your iPod.

iPod not recognized by iTunes or computer

Make sure you have installed the latest iTunes software from www.itunes.com/downloads. Try connecting to a different USB port on your computer. Your computer needs a USB 2.0 port or a USB 3.0 port to connect iPod nano. If you have a Windows PC that doesn't have a USB 2.0 port, in some cases you can purchase and install a USB 2.0 card.

If iPod nano is connected to a USB hub, try connecting iPod nano directly to your computer's USB port.

iPod nano might need to be reset. Reset iPod by holding down the Sleep/Wake button and Home button until you see the Apple logo appear.

If you're connecting iPod nano to a portable computer using the Lightning Cable, connect the computer to a power outlet before connecting iPod nano.

Check the cable connections. Disconnect the cable at both ends and make sure no foreign objects are in the USB ports. Then reconnect the cable.

Try reinserting the Lightning connector into the iPod. The Lightning connector can be inserted either way.

Try restarting your computer.

If none of these steps resolves the issue, you might need to restore the iPod nano software.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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Answer 2

lycusfenriz Author

Level 1

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Oct 12, 2014 12:52 AM in response to pedro d

Hi, thanks for the quick reply.

My iTunes detected the iPod after restarting but it gives me the same error every time I run a restore. I used my sister's laptop (Windows 7)'s Itunes to restore my iPod and it's back to working condition. I've looked around and some say that it might be Windows 8.1's incompatibility or missing files when installing iTunes or any Apple related product.

(Following the steps here: Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8)

I've removed them (completely) and re-installing the software. I have not tried to connect my iPod to the laptop in fear of the same thing happening again, but other users claim that in doing so fixes the problem. I will try (one day) and update my status on this thread. Thank you for your aid 😀

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