Got an iPhone 6. When attempting to use the Cloud to transfer photos a deactivated hotmail email pops up and asks for a password. Microsoft support says no password will open this email account. How do I get rid of this account and be able to use my current email address for the Cloud.
Thanks for any help you could provide
utahwoman
Since we here are users like you, we can't get to the back-end of the issues many face. You are going to need to folow the path that Apple lays out for contacts regarding email addresses and login credentials. To wit...
Apple ID: Contacting Apple for help with Apple ID account security
Manage your primary, rescue, alternate, and notification email addresses
Can't sign in with 2-step verification
hope these help... tip = the first is the path I think you will need to take, as it will take a real-live person to manually remove the Hotmail email address from the database.
best luck
CCC
An old hotmail account which has been deactivated pops up when I use iCloud. No password will open it.
