GETOR
Level 1 (0 points)

Q: iPhone 6 plus reboots while texting, writing emails, listening to music or when is not in use

i rebooted the phone manually but the intermittent  problem still persist.  IOS 8.0.2

iPhone 6 Plus, iOS 8, iOS 8.0.2

Posted on Oct 7, 2014 12:07 PM

Close
GETOR

Q: iPhone 6 plus reboots while texting, writing emails, listening to music or when is not in use

  • All replies
  • Helpful answers

  • by Allen A,

    Allen A Allen A Oct 9, 2014 8:39 AM in response to GETOR
    Community Specialists
    Oct 9, 2014 8:39 AM in response to GETOR

    Hello GETOR,

     

     

    The troubleshooting steps detailed below can help stabilize your iPhone.

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion.Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working.Update to the latest version of iOSif necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on,resetit while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt torestore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, seethis articlefor further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    8. My issue is still not resolved. What do I do next?

      Contact Apple Support.

    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802

     

     

     

    Cheers,

    Allen

  • by Tokyo Tapes,

    Tokyo Tapes Tokyo Tapes Oct 9, 2014 8:56 AM in response to GETOR
    Level 1 (0 points)
    Oct 9, 2014 8:56 AM in response to GETOR

    Yeah, me too man, something is really wrong with the 6 Plus.  Going to the Apple store this afternoon.  So far I have tried:

     

    Restoring from DFU to 8.0.2 = red of blue screen crash

    Restoring from DFU to 8.0 = red of blue screen crash

    Setting up from iCloud backup = red of blue screen crash

    Setting up from iTunes backup = red of blue screen crash

    Setting up as new phone = red of blue screen crash

     

    Yeah, so I got nothing.  I had to take my sim out of my new iPhone 6 Plus and put it back in my 5S just so I had a working phone today.  Help Apple :\

     

    Oh, also this is on a Silver AT&T 6+ 16GB