amsuhany
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Q: HP Printer Update on 10/06/2014

Since the update, my HP Officejet Pro 8500 A909a connected via USB will only print one document from a program.  The next document will go to the print queue and never print.  The print queue must be deleted and the program must be shut down and restarted before another document can be printed.

 

My HP OfficejetPro K5400 and Officejet J4680 connected via IP address through my wireless router continue to work fine.

 

Uninstalling and reinstalling the printer did not help.

 

Is there a known flaw with this update that is being worked on?

 

Any other suggestions as to help?

MacBook Pro (17-inch Mid 2010), OS X Mavericks (10.9.5)

Posted on Oct 7, 2014 12:02 PM

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amsuhany

Q: HP Printer Update on 10/06/2014

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 7, 2014 12:05 PM in response to amsuhany
    Level 10 (124,346 points)
    Apple Music
    Oct 7, 2014 12:05 PM in response to amsuhany

    Hi .

     

    Try a reset >  OS X Mavericks: Reset the printing system

  • by Kappy,

    Kappy Kappy Oct 7, 2014 12:06 PM in response to amsuhany
    Level 10 (271,794 points)
    Desktops
    Oct 7, 2014 12:06 PM in response to amsuhany

    The flaw may be with HP's printer software. You should contact their tech support for assistance. Apple does not make printer drivers for HP printers.

  • by greg sahli,

    greg sahli greg sahli Oct 7, 2014 12:11 PM in response to amsuhany
    Level 7 (25,400 points)
    Oct 7, 2014 12:11 PM in response to amsuhany

    What Carolyn suggested may work, so please try it and let us know.

    There seem to be a few reports of trouble with the update. But they have been solvable.

    The other thing that seems to work is repairing permissions and then deleting/re-Adding the printer.

    It's important that you report back to us if it's working and which fix did it.

  • by amsuhany,

    amsuhany amsuhany Oct 7, 2014 1:37 PM in response to amsuhany
    Level 1 (0 points)
    Oct 7, 2014 1:37 PM in response to amsuhany

    Greg - How do I go about repairing permissions and then deleting and adding the specific printer?

     

    Kappy - The flaw may be with HP's printer drivers.  The problem arose immediately after the HP Printer Software Update Version 3.0 that installed on 10/06/2014.  Was this an update from HP or an update from Apple?

     

    Carolyn - Ugh.  At least one of the other printers always requires a manual reinstall.  This would have to be the option of last resort.

  • by Kappy,

    Kappy Kappy Oct 7, 2014 1:51 PM in response to amsuhany
    Level 10 (271,794 points)
    Desktops
    Oct 7, 2014 1:51 PM in response to amsuhany

    The updater came from Apple, but the printer drivers included in it came from HP. Apple does not make printer drivers for HP or any other printer manufacturer.

     

    Repair the Hard Drive and Permissions - Mavericks, Lion/Mountain Lion

     

    Boot to the Recovery HD:

     

    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.

     

    Repair

     

    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.

     

    Mac OS X- How to reset the printing system

    OS X Mavericks- Set up a printer

    Troubleshooting printer issues in OS X

     

    If none of the above help you, then hopefully Greg and Carolyn can help further. Three helpers is at least one too many.