Derek49
Level 1 (0 points)

Q: Issue with multiple signatures in Mail preferences with Mavericks

I've recently noticed a small annoyance in that when I use preferences in the Mail app (on my Macbook Pro) and add a second signature it doesn't "stick" and just disappears when I restart the computer after a closedown. Any idea what is causing this? In iCloud you're only allowed one signature so is this the culprit and another example of the current state of disconnection between computer apps and iCloud?

iMac, Mac OS X (10.6.7)

Posted on Oct 7, 2014 1:18 PM

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Derek49

Q: Issue with multiple signatures in Mail preferences with Mavericks

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  • by Linc Davis,

    Linc Davis Linc Davis Oct 7, 2014 1:48 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 7, 2014 1:48 PM in response to Derek49

    This procedure is a diagnostic test. It makes no changes to your data.

    Please triple-click anywhere in the line below on this page to select it:

    ls -@Oaen L*/*/*/MailData | pbcopy

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

    Wait for a new line ending in a dollar sign ($) to appear below what you entered.

    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

    The Terminal window doesn't show the output. Please don't copy anything from there.

    If any personal information appears in the output, anonymize before posting, but don’t remove the context.

  • by Derek49,

    Derek49 Derek49 Oct 7, 2014 6:54 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 7, 2014 6:54 PM in response to Linc Davis

    Thank you Linc. Nothing happened. Derek

  • by Linc Davis,

    Linc Davis Linc Davis Oct 7, 2014 7:11 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 7, 2014 7:11 PM in response to Derek49

    The output was copied to the Clipboard. Please paste it into a reply.

  • by Derek49,

    Derek49 Derek49 Oct 7, 2014 7:21 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 7, 2014 7:21 PM in response to Linc Davis

    TThere was nothing in the Clipboard Linc. Maybe I did something wrong. Should I attempt again? It'll be tomorrow. I shut down for the nigh And am going to bed...

  • by Linc Davis,

    Linc Davis Linc Davis Oct 7, 2014 7:23 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 7, 2014 7:23 PM in response to Derek49

    Please post a screenshot of the Terminal window that shows what you did. Be careful not to include any private information.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 2:14 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 2:14 PM in response to Linc Davis

    Terminal Screen Shot.tiff

    Here's a screen shot. Sorry it took me so long to get back to you. Next I'll send a Command V of what I assume is the Clipboard.

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 2:18 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 2:18 PM in response to Linc Davis

    When I paste the clipboard output into this reply there seems to be a lot of stuff which dates back a long time. Is that what you need? I can't tell if I should send this or not particularly as it relates to privacy (re: your comment)

  • by Linc Davis,

    Linc Davis Linc Davis Oct 8, 2014 3:37 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 8, 2014 3:37 PM in response to Derek49

    As long as you don't see your name or email address (which you shouldn't), there's nothing private in it.

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 5:13 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 5:13 PM in response to Linc Davis

    total 39720

    drwxr-xr-x+ 32 501  20  -     1088 Oct  8 17:00 .

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow list,search,readattr,readextattr,readsecurity,file_inherit,directory_inherit

    drwxr-xr-x+  7 501  20  -      238 Feb 21  2013 ..

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow list,search,readattr,readextattr,readsecurity,file_inherit,directory_inherit

    -rw-r--r--@  1 501  20  -     5124 Oct  8 16:53 Accounts.plist

      com.apple.quarantine      19

    -rw-r--r--+  1 501  20  -    16384 Sep 26  2009 AvailableFeeds

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-------+  1 501  20  -    69632 Sep 13  2009 AvailableFeeds.corrupt

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -    27412 Oct  8 16:56 BackupTOC.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -   172237 Oct  8 17:00 DefaultCounts

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  - 16171008 Oct  8 16:38 Envelope Index

      com.apple.metadata:FileSyncAgentExcludeItem       1

      com.apple.quarantine      20

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -    32768 Oct  8 07:09 Envelope Index-shm

      com.apple.quarantine      20

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -  2801632 Oct  8 17:00 Envelope Index-wal

      com.apple.quarantine      20

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -    32768 Oct 27  2013 ExternalUpdates.storedata

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -    32768 Oct  8 11:01 ExternalUpdates.storedata-shm

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -   247232 Oct  3 12:02 ExternalUpdates.storedata-wal

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -      324 Oct  8 16:57 FlagMailboxes.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -   308184 Oct  1 17:04 LSMMap2

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--+  1 501  20  -     9375 Sep 12  2010 MessageRules.plist

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--+  1 501  20  -     9168 Mar 30  2010 MessageRules.plist.backup

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -   311945 Oct  8 17:00 OpenedAttachmentsV2.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -      362 Jun 30 11:09 RulesActiveState.plist

      com.apple.quarantine      19

    -rw-r--r--+  1 501  20  -     6718 Sep  5  2011 SearchHistory.plist

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    drwx------+  7 501  20  -      238 Sep 28 15:45 Signatures

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow list,search,readattr,readextattr,readsecurity,file_inherit,directory_inherit

    -rw-r--r--+  1 501  20  -      309 Aug 25  2012 SmartMailboxes.plist

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--+  1 501  20  -      309 Aug 25  2012 SmartMailboxes.plist.backup

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -      181 Aug 26  2012 SmartMailboxesLocalProperties.plist

      com.apple.quarantine      19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-------+  1 501  20  -      182 Sep 10  2011 SyncAlert

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -     2998 Oct  8 11:01 SyncedFilesInfo.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -     7593 Sep 14 16:54 SyncedRules.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -      182 Sep 14 16:54 SyncedSmartMailboxes.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -     1992 Jun 30 11:09 UnsyncedRules.plist

      com.apple.quarantine      19

    -rw-r--r--@  1 501  20  -      259 Oct  8 16:57 VIPSenders.plist

      com.apple.quarantine      19

    -rw-r--r--+  1 501  20  -      318 Aug 25  2012 VersionedSmartMailboxes.plist

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--+  1 501  20  -      318 Aug 25  2012 VersionedSmartMailboxes.plist.backup

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 5:14 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 5:14 PM in response to Linc Davis

    Linc:

     

    Just posted the clipboard. Thanks so much - I hope this means something to you!

  • by Linc Davis,

    Linc Davis Linc Davis Oct 8, 2014 5:37 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 8, 2014 5:37 PM in response to Derek49

    That looks OK. Please do the same with this command:


    ls -@Oaen L*/*/*/MailData/Si* | pbcopy

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 5:43 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 5:43 PM in response to Linc Davis

    total 40

    drwx------+  7 501  20  -  238 Sep 28 15:45 .

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow list,search,readattr,readextattr,readsecurity,file_inherit,directory_inherit

    drwxr-xr-x+ 32 501  20  - 1088 Oct  8 20:40 ..

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow list,search,readattr,readextattr,readsecurity,file_inherit,directory_inherit

    -rw-r--r--@  1 501  20  - 2369 Sep 14 16:54 03CC9D42-B59E-4067-9C56-424F70851553.mailsignature

      com.apple.quarantine  19

    -rw-r--r--+  1 501  20  -  993 Apr 15  2012 0B53495C-F365-482F-A006-2BCA1182EA33.webarchive

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -  490 Oct  8 17:00 AccountsMap.plist

      com.apple.quarantine  19

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

    -rw-r--r--@  1 501  20  -  580 Sep 14 16:54 AllSignatures.plist

      com.apple.quarantine  19

    -rw-r--r--+  1 501  20  -  745 Apr 15  2012 SignaturesByAccount.plist

    0: FFFFEEEE-DDDD-CCCC-BBBB-AAAA00000059 inherited allow read,execute,readattr,readextattr,readsecurity

  • by Linc Davis,

    Linc Davis Linc Davis Oct 8, 2014 6:09 PM in response to Derek49
    Level 10 (208,037 points)
    Applications
    Oct 8, 2014 6:09 PM in response to Derek49

    Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in 10.8 there is only one. If you're running a version older than 10.8, this comment isn't applicable.

    First, copy the signature you have to a TextEdit file so you can recreate it easily.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Containers/com.apple.mail

    Right-click or control-click the highlighted line and select

              Services ▹ Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder—not just its contents—to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window.

    This action will delete any signatures and custom stationery that you've created. If you want to preserve those, ask for instructions.

    If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:

    ~/Library/Containers/com.apple.MailServiceAgent

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by Derek49,

    Derek49 Derek49 Oct 8, 2014 6:17 PM in response to Linc Davis
    Level 1 (0 points)
    Oct 8, 2014 6:17 PM in response to Linc Davis

    Wow. I have to say this freaks me out more than a little! But that's because I am technologically challenged! I'm going to sleep on it and attack it tomorrow when I'm fresh - providing I have confidence in accomplishing this correctly. Obviously there's a lot of stuff here I'm completely unfamiliar with - that's what's worrying. It seems like a false move at a critical juncture could screw up a lot more than this particular problem. But thank you. You've been very patient and incredibly helpful. And it would be great to have this thing working the way it was until it went wrong.

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