HT201263: If you can't update or restore your iPhone, iPad, or iPod touch

Learn about If you can't update or restore your iPhone, iPad, or iPod touch
zamudiofrommakati
Level 1 (0 points)

Q: After following steps 1 -4 nothing prompts

After following steps 1 -4 nothing prompts

iPhone 5, iOS 7.1.2

Posted on Oct 7, 2014 5:32 PM

by Ingo2711,Solvedanswer
Ingo2711 Ingo2711
Level 7 (25,977 points)
iPhone
A:

Sometimes it takes more than one try to get into recovery mode. If you still can't, get it checked by an Authorized Apple Service Provider or by Apple, this might be a hardware problem:

iPhone - Contact Support - Apple Support

Posted on Oct 7, 2014 10:38 PM

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zamudiofrommakati

Q: After following steps 1 -4 nothing prompts

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