HT201263: If you can't update or restore your iPhone, iPad, or iPod touch
Learn about If you can't update or restore your iPhone, iPad, or iPod touch
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Helpful answers
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Oct 8, 2014 1:53 PM in response to Davicharby Carolyn Samit,HI ..
See if you can restore to factory settings > Use iTunes to restore your iOS device to factory settings
If that doesn't work, click here > http://store.apple.com/us/ipad
Then click Account > Return Items
Or take the iPad back to the service center where you purchased it.