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Air Print does not work for me

I just bought a Brother HL-L2365DW laser mono printer in the hope of using Air Print from the family iPads and iPhones. I have an iMac and Billion 7404VGP also.

Air Print has been very problematic. I'm about 10 hours into trying to make it work consistently without success. It will work for a while, then all of a sudden the printer cannot be found. It works around 50% of the time.

Brother have said they think it is something to do with the router. When I power down the router and then power it back on, the printer usually becomes visible to devices again. Here is what Brother tech support said;

"The Apple AirPrint service uses specific ports to allow connection on a network.
If the ports are not open, this kind of issue will occur. Restarting the router will temporarily open the ports for a few minutes, and then it will stop working."

Try opening the following ports within your router:
· TCP 5297
· TCP/UDP 5298
· UDP 5350
· UDP 5351
· UDP 5353
· UDP 49159
· UDP 49163

Only problem is that I have little idea how to do this. I've done some research on it and I'm still very confused. From what I can discern it seems that to do the required port forwarding I will first have to assign a static IP to my iMac, all iPads and iPhones that want to use the printer. That's just the start. Surely getting a printer to work at home wasn't meant to be this complex.

I thought this printer would seamlessly work as it has the Air Print logo on it. I was wrong. It has been a huge hassle and I am close to returning it. It seems that getting this Air Print system to work requires skills well beyond those held by the average home user like me. Creating Static IP addresses, port forwarding in routers, virtual servers etc, not exactly plug and play. Do I need a new router to make it work?

This new HL-L2365DW replaced a Brother HL-2135W which ran out of toner. It worked fine and never had these issues.

Any help appreciated

iMac, OS X Mavericks (10.9), iMovie

Posted on Oct 8, 2014 3:33 AM

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Posted on Oct 8, 2014 3:45 AM

Forget Airprint and set your printer up as an IP printer instead. Anything on the same network will be able to print to it.

10 replies

Oct 8, 2014 4:48 AM in response to Csound1

Thanks Csound1. I must admit it has now dawned on me, what is AirPrint actually doing if my existing wireless network is being used to carry out the printing tasks? Originally I thought AirPrint meant the iPad/iPhone/iMac could communicate directly with the printer via a wireless network of sorts created by the printer itself, a bit like Bluetooth. Obviously I still don't really understand the system.


So if I set the printer up as an IP printer will all the apps on the Apple iOS devices see the printer? When you select PRINT from these apps it will say "No AirPrint printer found" if that is the case. This indicates to me maybe this AirPrint system is somehow necessary.

Oct 8, 2014 4:48 AM in response to enuenu

enuenu wrote:


So if I set the printer up as an IP printer will all the apps on the Apple iOS devices see the printer? When you select PRINT from these apps it will say "No AirPrint printer found" if that is the case. This indicates to me maybe this AirPrint system is somehow necessary.

Anything and everything connected to the same network will be able to use the printer.

Air Print does not work for me

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