Sidharth Namrta
Level 1 (0 points)

Q: not able to make outgoing calls in iphone4. Regularly i face this problem, at the same time i receive incoming call, can do net surfing, can access email and sms, only outgoing calls get failed every time. please answer to solve this problem

not able to make outgoing calls in iphone4. Regularly i face this problem, at the same time i receive incoming call, can do net surfing, can access email and sms, only outgoing calls get failed every time. please answer to solve this problem

iPhone 4, iOS 7.1.2

Posted on Oct 8, 2014 2:26 AM

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Sidharth Namrta

Q: not able to make outgoing calls in iphone4. Regularly i face this problem, at the same time i receive incoming call, can do net su ... more

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  • by sterling r,

    sterling r sterling r Oct 9, 2014 12:21 PM in response to Sidharth Namrta
    Community Specialists
    Oct 9, 2014 12:21 PM in response to Sidharth Namrta

    Good day Sidharth Namrta,

     

    It sounds like you are unable to make any calls, but you can recieve them, and everything else seems to work fine. I recommend you use the troubleshooting in the following article to help you get that resolved, named:

     

    iPhone: Troubleshooting issues making or receiving calls

    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update. 
        Note:         Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap  Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

     

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling