rcesaitis
Level 1 (0 points)

Q: 2009 MAC running painfully slow even after RAM upgrade to 16 Gb.

I upgraded the RAM from 4 Gb to 16 Gb thinking that was what was causing it to run slowly.  I then emptied by Cache Folders to free up even more space.  I haven't used my Mac for anything other than normal web browsing, email, and iTunes and yet it continues to get stuck and freeze on the spinning beach ball for extended periods of time.  Any ideas?

iMac, OS X Mavericks (10.9.5)

Posted on Oct 8, 2014 8:56 AM

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rcesaitis

Q: 2009 MAC running painfully slow even after RAM upgrade to 16 Gb.

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 8, 2014 10:12 AM in response to rcesaitis
    Level 9 (58,956 points)
    Photos for Mac
    Oct 8, 2014 10:12 AM in response to rcesaitis

    Please post an EtreCheck report of your system and we can look for any obvious signs. If you use any antivirus, or performance enhancing apps that is a good place to start. If you do, locate the developers instructions to remove the app and then remove it.

     

    You can locate EtreCheck by clicking EtreCheck

     

    Good luck.

  • by rcesaitis,

    rcesaitis rcesaitis Oct 8, 2014 10:20 AM in response to rkaufmann87
    Level 1 (0 points)
    Oct 8, 2014 10:20 AM in response to rkaufmann87

    EtreCheck version: 1.9.15 (52)

    Report generated October 8, 2014 at 10:18:46 AM MST

     

    Hardware Information: ?

      iMac (21.5-inch, Late 2009) (Verified)

      iMac - model: iMac10,1

      1 3.06 GHz Intel Core 2 Duo CPU: 2 cores

      16 GB RAM

     

    Video Information: ?

      NVIDIA GeForce 9400 - VRAM: 256 MB

      iMac 1920 x 1080

     

    System Software: ?

      OS X 10.9.5 (13F34) - Uptime: 0 days 1:32:10

     

    Disk Information: ?

      Hitachi HDT721050SLA360 disk0 : (500.11 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted>: 209.7 MB

      Macintosh HD (disk0s2) / [Startup]: 499.25 GB (251.69 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      PIONEER DVD-RW  DVRTS09 

     

    USB Information: ?

      Western Digital My Book 1140 3 TB

      S.M.A.R.T. Status: Verified

      disk1s1 (disk1s1) <not mounted>: 209.7 MB

      External HD (disk1s2) /Volumes/External HD: 3 TB (2.27 TB free)

      Apple Inc. Built-in iSight

      Apple Internal Memory Card Reader

      Apple Computer, Inc. IR Receiver

      Fitbit Inc. Fitbit Base Station

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper: ?

      Mac App Store and identified developers

     

    Kernel Extensions: ?

      [not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.0) Support

      [not loaded] com.nike.sportwatch (1.0.0) Support

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support

      [loaded] foo.tap (1.0) Support

      [not loaded] foo.tun (1.0) Support

     

    Startup Items: ?

      tap: Path: /Library/StartupItems/tap

      tun: Path: /Library/StartupItems/tun

     

    Launch Daemons: ?

      [loaded] com.adobe.fpsaud.plist Support

      [running] com.fitbit.galileod.plist Support

      [not loaded] com.gopro.stereomodestatus.plist Support

      [loaded] com.macpaw.CleanMyMac2.Agent.plist Support

      [running] com.rim.BBDaemon.plist Support

      [running] pcloudd.plist Support

     

    Launch Agents: ?

      [running] com.flipvideo.FlipShare.AutoRun.plist Support

      [loaded] com.hp.messagecenter.launcher.plist Support

      [running] com.nike.nikeplusconnect.plist Support

      [running] com.rim.BBLaunchAgent.plist Support

     

    User Launch Agents: ?

      [loaded] com.google.keystone.agent.plist Support

      [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support

      [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

      [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

      [running] com.mlbam.nexdef.plist Support

     

    User Login Items: ?

      iTunesHelper

      TimehopSync

      Fitbit Connect Menubar Helper

      Downloads

      BlackBerry Device Manager

      HP Product Research

     

    Internet Plug-ins: ?

      Flip4Mac WMV Plugin: Version: 2.3.5.4 Support

      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

      Default Browser: Version: 537 - SDK 10.9

      Silverlight: Version: 4.0.50917.0 Support

      iPhotoPhotocast: Version: 7.0

     

    Audio Plug-ins: ?

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins: ?

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins ?

      fbplugin_1_0_1: Version: (null) Support

     

    3rd Party Preference Panes: ?

      Flash Player  Support

      Flip4Mac WMV  Support

      GoPro  Support

     

    Time Machine: ?

      Auto backup: NO - Auto backup turned off

      Time Machine not configured!

     

    Top Processes by CPU: ?

          4% Timehop Sync

          2% WindowServer

          1% Fitbit Connect Menubar Helper

          0% fontd

          0% BBLaunchAgent

     

    Top Processes by Memory: ?

      115 MB com.apple.WebKit.Networking

      115 MB com.apple.IconServicesAgent

      115 MB com.apple.WebKit.WebContent

      115 MB Safari

      66 MB softwareupdated

     

    Virtual Memory Information: ?

      4.29 GB Free RAM

      1.85 GB Active RAM

      8.73 GB Inactive RAM

      897 MB Wired RAM

      361 MB Page-ins

      0 B Page-outs

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 8, 2014 10:30 AM in response to rcesaitis
    Level 9 (58,956 points)
    Photos for Mac
    Oct 8, 2014 10:30 AM in response to rcesaitis

    OK,

     

    Here is the problem, you installed.CleanMyMac2, this is considered malware for OS X and you will need to uninstall it. I'm not an expert on how to uninstall it however Linc Davis is. I would recommend searching for one of Linc's  recent posts regarding the correct steps for uninstalling it.

     

    OS X is NOT like MS Windows that relies on third party apps to run well. If you simply run Software Update and install all the recommended updates OS X generally rewards users with years of trouble free service. DO NOT install antivirus apps, cleaning apps, or any other "help" apps!!!

  • by Old Toad,

    Old Toad Old Toad Oct 8, 2014 11:10 AM in response to rcesaitis
    Level 10 (141,736 points)
    Photos for Mac
    Oct 8, 2014 11:10 AM in response to rcesaitis

    I second rkaufmann87's reply about the cleaning and anti virus apps.  Here are some other info about that from Eric Root:

    Eric Root

    Re: Mavericks slow

    Apr 25, 2014 10:04 AM (in response to TheDP76)

    Try un-installing CleanMyMac 2.

     

    Myth of the Dirty Mac

    CleanMyMac2 Un-install

    Activity Monitor - Mavericks

    Activity Monitor in Mavericks has significant changes

    Performance Guide

    Why is my computer slow

    Why your Mac runs slower than it should

    Slow Mac After Mavericks

    Things you can do to resolve slowdowns  see post by Kappy

    OTsig.png

  • by rcesaitis,

    rcesaitis rcesaitis Oct 8, 2014 11:13 AM in response to Old Toad
    Level 1 (0 points)
    Oct 8, 2014 11:13 AM in response to Old Toad

    How do I run the un-install if I've already removed Clean My Mac from the apps on my computer?

  • by Old Toad,

    Old Toad Old Toad Oct 8, 2014 11:29 AM in response to rcesaitis
    Level 10 (141,736 points)
    Photos for Mac
    Oct 8, 2014 11:29 AM in response to rcesaitis

    Download and run it again.  Another possible way is the following: download and run Find Any File to search for any files with "the application's' name"  and the "developer's name" in the file name.  For example for CleanMyMac2 you'd do 2 searches:

    1 - Name contains "cleanmymac2"

    2 - Name contains "macpaw".

     

    Any files that are found can be dragged from the search results window to the Desktop for deletion.

     

    FAF can search areas that Spotlight can't like invisible folders, system folders and packages.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 8, 2014 11:48 AM in response to rcesaitis
    Level 9 (58,956 points)
    Photos for Mac
    Oct 8, 2014 11:48 AM in response to rcesaitis

    Follow Old Toads instructions and then run an EtreCheck report after and look for any remnants of the app. If they are gone then test the computer for performance. It's a tough app to get rid of, simply removing it from your applications folder is not enough. Also rememeber after removing it to empty the Trash on your system.

     

    Good luck.

  • by rcesaitis,

    rcesaitis rcesaitis Oct 8, 2014 12:03 PM in response to Old Toad
    Level 1 (0 points)
    Oct 8, 2014 12:03 PM in response to Old Toad

    Ok, took your advice and downloaded the Find Any File App.  After cleaning up quite a few hidden files I am left with one that I can't get rid of:

     

    file:///private/var/run/com.macpaw.CleanMyMac2.Agent.socket

     

    Any ideas?

  • by rcesaitis,

    rcesaitis rcesaitis Oct 8, 2014 12:12 PM in response to rkaufmann87
    Level 1 (0 points)
    Oct 8, 2014 12:12 PM in response to rkaufmann87

    Current report:

     

    EtreCheck version: 1.9.15 (52)

    Report generated October 8, 2014 at 12:10:50 PM MST

     

    Hardware Information: ?

      iMac (21.5-inch, Late 2009) (Verified)

      iMac - model: iMac10,1

      1 3.06 GHz Intel Core 2 Duo CPU: 2 cores

      16 GB RAM

     

    Video Information: ?

      NVIDIA GeForce 9400 - VRAM: 256 MB

      iMac 1920 x 1080

     

    System Software: ?

      OS X 10.9.5 (13F34) - Uptime: 0 days 0:22:0

     

    Disk Information: ?

      Hitachi HDT721050SLA360 disk0 : (500.11 GB)

      S.M.A.R.T. Status: Verified

      EFI (disk0s1) <not mounted>: 209.7 MB

      Macintosh HD (disk0s2) / [Startup]: 499.25 GB (251.99 GB free)

      Recovery HD (disk0s3) <not mounted>: 650 MB

     

      PIONEER DVD-RW  DVRTS09 

     

    USB Information: ?

      Apple Internal Memory Card Reader

      Western Digital My Book 1140 3 TB

      S.M.A.R.T. Status: Verified

      disk1s1 (disk1s1) <not mounted>: 209.7 MB

      External HD (disk1s2) /Volumes/External HD: 3 TB (2.27 TB free)

      Apple Inc. Built-in iSight

      Fitbit Inc. Fitbit Base Station

      Apple Inc. BRCM2046 Hub

      Apple Inc. Bluetooth USB Host Controller

      Apple Computer, Inc. IR Receiver

     

    Gatekeeper: ?

      Mac App Store and identified developers

     

    Kernel Extensions: ?

      [not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.0) Support

      [not loaded] com.nike.sportwatch (1.0.0) Support

      [loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.67) Support

      [not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) Support

      [loaded] foo.tap (1.0) Support

      [not loaded] foo.tun (1.0) Support

     

    Startup Items: ?

      tap: Path: /Library/StartupItems/tap

      tun: Path: /Library/StartupItems/tun

     

    Launch Daemons: ?

      [loaded] com.adobe.fpsaud.plist Support

      [running] com.fitbit.galileod.plist Support

      [not loaded] com.gopro.stereomodestatus.plist Support

      [running] com.rim.BBDaemon.plist Support

      [running] pcloudd.plist Support

     

    Launch Agents: ?

      [running] com.flipvideo.FlipShare.AutoRun.plist Support

      [running] com.nike.nikeplusconnect.plist Support

      [running] com.rim.BBLaunchAgent.plist Support

     

    User Launch Agents: ?

      [loaded] com.google.keystone.agent.plist Support

      [running] com.mlbam.nexdef.plist Support

     

    User Login Items: ?

      iTunesHelper

      TimehopSync

      Fitbit Connect Menubar Helper

      Downloads

      BlackBerry Device Manager

      HP Product Research

     

    Internet Plug-ins: ?

      Flip4Mac WMV Plugin: Version: 2.3.5.4 Support

      FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

      QuickTime Plugin: Version: 7.7.3

      Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

      Default Browser: Version: 537 - SDK 10.9

      Silverlight: Version: 4.0.50917.0 Support

      iPhotoPhotocast: Version: 7.0

     

    Audio Plug-ins: ?

      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

      AirPlay: Version: 2.0 - SDK 10.9

      AppleAVBAudio: Version: 203.2 - SDK 10.9

      iSightAudio: Version: 7.7.3 - SDK 10.9

     

    iTunes Plug-ins: ?

      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9

     

    User Internet Plug-ins ?

      fbplugin_1_0_1: Version: (null) Support

     

    3rd Party Preference Panes: ?

      Flash Player  Support

      Flip4Mac WMV  Support

      GoPro  Support

     

    Time Machine: ?

      Auto backup: NO - Auto backup turned off

      Time Machine not configured!

     

    Top Processes by CPU: ?

          4% Timehop Sync

          2% WindowServer

          1% Fitbit Connect Menubar Helper

          1% fontd

          0% mds

     

    Top Processes by Memory: ?

      164 MB com.apple.WebKit.WebContent

      82 MB mds_stores

      66 MB Finder

      66 MB com.apple.iTunesLibraryService

      66 MB WindowServer

     

    Virtual Memory Information: ?

      11.09 GB Free RAM

      1.57 GB Active RAM

      2.13 GB Inactive RAM

      975 MB Wired RAM

      348 MB Page-ins

      0 B Page-outs

  • by Old Toad,

    Old Toad Old Toad Oct 8, 2014 12:21 PM in response to rcesaitis
    Level 10 (141,736 points)
    Photos for Mac
    Oct 8, 2014 12:21 PM in response to rcesaitis

    Go to the Desktop and then to the Go ➙ Go to Folder menu option:

    Screen Shot 2014-10-08 at 12.19.30 PM.jpg

     

    type in what you see in this screenshot:

    Screen Shot 2014-10-08 at 12.18.48 PM.jpg

     

    That will take you to the run folder where you should be able to drag the file to the Trash bin in the Dock.  You'll probably have to give your Admin password to complete the process.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Oct 8, 2014 12:23 PM in response to rcesaitis
    Level 9 (58,956 points)
    Photos for Mac
    Oct 8, 2014 12:23 PM in response to rcesaitis

    OK, so how is it working now?

     

    By the way I noticed you have Time Machine turned off, do you backup your computer? If not this is a HUGE error.

  • by rcesaitis,

    rcesaitis rcesaitis Oct 8, 2014 12:27 PM in response to Old Toad
    Level 1 (0 points)
    Oct 8, 2014 12:27 PM in response to Old Toad

    Followed your instructions but the file isn't there.  I had looked there previously too and didn't see it.  When I use the App to look for the file it shows it as existing but whatever reason it's not in the folder. 

     

    I'll take your advice on Time Machine too after we get this cleared up.