dscutler
Level 1 (0 points)

Q: why does the download box keep popping up

Without any apparent rhyme or reason--but in particular when I start Safari, up pops a dialogue box showing downloads.

MacBook Pro, iOS 7

Posted on Oct 8, 2014 9:17 AM

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dscutler

Q: why does the download box keep popping up

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 8, 2014 5:10 PM in response to dscutler
    Level 10 (124,452 points)
    Apple Music
    Oct 8, 2014 5:10 PM in response to dscutler

    Hi ..

     

    Might be corrupted preferences.

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Safari/Downloads.plist

     

    Click Go then move the Downloads.plist file to the Trash.

     

    Quit and relaunch Safari to test.

     

    If that didn't help, troubleshooot Safari extensions.

     

    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.

     

    If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

  • by Linc Davis,

    Linc Davis Linc Davis Oct 8, 2014 11:28 PM in response to dscutler
    Level 10 (208,037 points)
    Applications
    Oct 8, 2014 11:28 PM in response to dscutler

    Please post a screenshot that shows what you mean. Be careful not to include any private information.

    Start a reply to this message. Drag the image file into the editing window to upload it. You can also include text in the reply.