Fernandox26
Level 1 (0 points)

Q: My iPhone 5 keep rebooting itself after update to iOS 8? My friends iphone 5 is doing it too...already reset the phone and the problem till happen.

My iPhone 5 keep rebooting itself after update to iOS 8? My friends iphone 5 is doing it too...already reset the phone and the problem till happen.

What at can I do to fix the problem???

iOS 8, Iphone 5

Posted on Oct 8, 2014 11:17 AM

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Fernandox26

Q: My iPhone 5 keep rebooting itself after update to iOS 8? My friends iphone 5 is doing it too...already reset the phone and the pro ... more

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  • by pedro d,

    pedro d pedro d Oct 10, 2014 7:28 AM in response to Fernandox26
    Community Specialists
    Oct 10, 2014 7:28 AM in response to Fernandox26

    Hello there, Fernandox26.

     

    The following Knowledge Base article offers up some great steps for troubleshooting isues with unexpected power issues with your iOS device:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

    My issue is still not resolved. What do I do next?

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by IMRAN,Helpful

    IMRAN IMRAN Oct 10, 2014 1:49 PM in response to Fernandox26
    Level 2 (488 points)
    Mac OS X
    Oct 10, 2014 1:49 PM in response to Fernandox26

    Count me in the people who have the same problem. I am sure the other person is trying to help but the knowledge base article is meaningless. It is not like suddenly dozens of people installed iOS 8 and dipped their phones in water and broke the power buttons at the same time. ;-)

     

    When it runs iOS 8 is less irritating than horrible iOS 7 but when it takes up to 20 minutes to reboot (after shutting down restarting on its own 4-5 times in that time without being touched) it is not really more "usable".

     

    Imran

  • by Fernandox26,

    Fernandox26 Fernandox26 Oct 13, 2014 10:01 AM in response to pedro d
    Level 1 (0 points)
    Oct 13, 2014 10:01 AM in response to pedro d

    tthe problem happened most of the time in betwen calls... It would restart the phone and once the phone is back the call will continu... its been happening since I update the phone... 3 more people tha I know are Ben having the same problem with the iPhone 5...

  • by Fernandox26,

    Fernandox26 Fernandox26 Oct 15, 2014 10:15 AM in response to Fernandox26
    Level 1 (0 points)
    Oct 15, 2014 10:15 AM in response to Fernandox26

    I Been using the phone with the wifi off.. And some how the phone is been working normal.. I think tha the new call over wifi thing isn't working  good with my iphone 5.