AirPort Extreme firmware update fails due to proxy

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Level 1

4 points

AirPort Extreme firmware update fails due to proxy

Have latest AirPort Extreme (tower) hardware at work, with v7.7 firmware, and am trying to upgrade the firmware to 7.7.3 via AirPort Utility v6.3.2 in Mavericks OS X 10.9.5. The Extreme is on the work network behind a proxy server. There is no capability to specify proxy information to the AirPort Utility, although my MacBook is properly configured with the proxy server in network settings. Every time I try to perform "Update" on the Extreme in AirPort Utility, I get "Downloading Firmware" and then "An error occurred while downloading firmware." I presume the MacBook would be downloading firmware and going thru the proxy to get it, and then applying the firmware update to the extreme, but I can't get the firmware downloaded.

Posted on Oct 8, 2014 12:37 PM

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Answer 1

Oct 8, 2014 1:01 PM in response to crizzola

Take it home with you one night.. with permission.. stick it on your network and try again without the proxy.

I am guessing the use of the proxy is required in the work place.. sometimes you need to get the apple router out of that situation so it can be updated.

There is no work around I can figure.. if you are blocked. And you cannot download the firmware without the airport being involved.

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Answer 2

crizzola Author

Level 1

4 points

Oct 8, 2014 3:54 PM in response to LaPastenague

Thanks LaPastenague. I was afraid of this answer, due to required bureacracy for taking work owned hardware home from work. But I guess I'm going to have to go thru because Apple does not provide an alternate solution.

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Answer 3

Oct 9, 2014 4:42 AM in response to crizzola

If you or any of your work colleagues has a AE AC model at home.. their laptop would already have the firmware sitting on it.. and as long as you select the right one it should work.. if they upgraded their hardware with that laptop.

In one way the nice thing with Apple is the sheer limited amount of hardware there is..

Apple have just one AC model AE.. the latest firmware is 7.7.3 AFAIK.. I stay away from latest AC products as they are troublesome.

About AirPort base station firmware updates

Does AirPort Utility for OS X keep an archive of all my AirPort base station firmware updates?

AirPort Utility keeps an archive of all Wi-Fi Base Station firmware updates you install, and stores them in ~/Library/Application Support/Apple/AirPort/Firmware

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