I purchased songs on itunes at various times and I am unable to play some of them that display an upside i??

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11201019 Author

Level 1

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I purchased songs on itunes at various times and I am unable to play some of them that display an upside i??

I purchased songs on Itunes at various times and months and I am unable to play some of them. The display says unable to locate file and has a upside down "i." Can anyone help?

Posted on Oct 8, 2014 1:45 PM

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Answer 1

braden85

Community Specialist

Oct 10, 2014 8:54 AM in response to 11201019

Hi 11201019,

It sounds like you have a question about the exclamation point (!) next to some of your songs in iTunes. Here is an article that can explain what this means:

iTunes 11 for Windows: Symbols used in iTunes

http://support.apple.com/kb/PH12306

Exclamation point

Next to a song: The song can’t be located; it may have been moved or deleted.

Next to a podcast: Recent episodes haven’t been downloaded because you have multiple unplayed episodes.

You will want to use the following article to help you address this issue with missing songs:

iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408

Since you mentioned that these are purchased items, you may also want to try re-downloading said purchases:

Download past purchases

http://support.apple.com/kb/ht2519

Thanks for being a part of the Apple Support Communities!

Regards,

Braden

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