difromhayle
Level 1 (4 points)
iPhone

Q: waiting for Apple to provide an unlock code

Orange have been saying for 16 days that they are waiting for Apple to provide me with an unlock code for my old iPhone. I have given it to a family member who cannot get Orange at home. I have still not received it and Orange say I should have had it from Apple!!! Help

iPhone 4, iOS 7.1.2

Posted on Oct 8, 2014 1:29 PM

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difromhayle

Q: waiting for Apple to provide an unlock code

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  • Helpful answers

  • by wegras,

    wegras wegras Oct 8, 2014 1:37 PM in response to difromhayle
    Level 6 (15,194 points)
    Wireless
    Oct 8, 2014 1:37 PM in response to difromhayle

    You will wait forever

    There is NO code to unlock an iPhone .The Carrier access systems within Apple to change the iPhone status from locked to Orange to unlocked status

    You then restore the iPhone to update

    see this

    iPhone: About unlocking

     

     

    Usual Orange just making life difficult for their customers 

  • by Ingo2711,

    Ingo2711 Ingo2711 Oct 8, 2014 1:36 PM in response to difromhayle
    Level 7 (25,977 points)
    iPhone
    Oct 8, 2014 1:36 PM in response to difromhayle

    Did you already check this article about the unlocking process?

    iPhone: About unlocking

  • by difromhayle,

    difromhayle difromhayle Oct 8, 2014 1:50 PM in response to wegras
    Level 1 (4 points)
    iPhone
    Oct 8, 2014 1:50 PM in response to wegras

    I have made at least 5 phone calls to Orange and had numerous promises but to phone me back but they never have!! Today I was even put on hold whilst the person phoned Apple and they said that Apple had sent me an unlock code. Not surprisingly I haven't received anything. Again I'm left pulling mu hair out. I have printed out the article about unlocking and I will phone them again in the morning. Thanks for your help.

  • by Chris CA,

    Chris CA Chris CA Oct 8, 2014 1:54 PM in response to difromhayle
    Level 9 (79,670 points)
    iTunes
    Oct 8, 2014 1:54 PM in response to difromhayle

    You don't get a code.

    Just Restore your iPhone using iTunes.

  • by wegras,

    wegras wegras Oct 8, 2014 2:00 PM in response to difromhayle
    Level 6 (15,194 points)
    Wireless
    Oct 8, 2014 2:00 PM in response to difromhayle

    They do this all the time

    O2 usually sort within days and as I found out 3 no longer lock iPhones on contract, my 5S was  unlocked from walking out the store

    It is EE who are the issue in UK they are not picking on you they do it all the time to their customers

  • by difromhayle,

    difromhayle difromhayle Oct 8, 2014 2:06 PM in response to wegras
    Level 1 (4 points)
    iPhone
    Oct 8, 2014 2:06 PM in response to wegras

    I did the same with my iPhone 5s and bought it unlocked. The annoying thing is that I'm still an orange sim only customer so it shows that they care little for their customers or loyalty and the lies I've been told are amazing.

  • by KiltedTim,

    KiltedTim KiltedTim Oct 8, 2014 2:10 PM in response to difromhayle
    Level 9 (56,501 points)
    Mac OS X
    Oct 8, 2014 2:10 PM in response to difromhayle

    If you bought an "unlocked" phone, then it will not lock to any carrier.

     

    If you bought a "SIM Free" phone, for example, from Carphone Warehouse, you did NOT buy an unlocked phone. You bought a phone that will lock to the first carrier used.

  • by difromhayle,

    difromhayle difromhayle Oct 8, 2014 2:13 PM in response to KiltedTim
    Level 1 (4 points)
    iPhone
    Oct 8, 2014 2:13 PM in response to KiltedTim

    The phone that I am trying to get unlocked is my old iPhone 4 locked to Orange. The one I have replaced it with is an unlocked iPhone 5s. It is the iPhone 4 that Orange are messing me about with.

  • by KiltedTim,

    KiltedTim KiltedTim Oct 8, 2014 2:23 PM in response to difromhayle
    Level 9 (56,501 points)
    Mac OS X
    Oct 8, 2014 2:23 PM in response to difromhayle

    OK. Is it active on the Orange network? My understanding regarding the UK carriers is that they can't (won't) authorize an unlock unless the phone is currently active on their network and has been for some arbitrary period of time, and you pay whatever fee they charge for "unlocking".

  • by Chris CA,

    Chris CA Chris CA Oct 8, 2014 3:48 PM in response to difromhayle
    Level 9 (79,670 points)
    iTunes
    Oct 8, 2014 3:48 PM in response to difromhayle

    difromhayle wrote:

     

    The phone that I am trying to get unlocked is my old iPhone 4 locked to Orange. The one I have replaced it with is an unlocked iPhone 5s. It is the iPhone 4 that Orange are messing me about with.

    and have you tried restoring this iPhone?