When I try to sign into iTunes, I get this message "We could not complete your iTunes store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later."
I have un-installed and re-installed iTunes several times. I have updated my personal information and I have changed my password. I just want to be able to sign into iTunes!
Any other suggestions?
Windows 8
Hello Emily,
Thank you for using Apple Support Communities.
You can use the following article to troubleshoot your connection issues with the iTunes Store:
Can't connect to the iTunes Store
Regards,
Jeff D.
I fixed this error for my daughter after a while by working out that the address in her login profile was a different country from the iTunes and App store that she was logging into...
I also blogged about it to try to help others as this took out a good 6 hours of my Christmas evening trying to set up my kid's MBP.
http://blog.adaptovate.com/2014/12/fixed-itunes-5002-error-and-unknown.html
Doug
5002 error
