My iphone 5 shuts down to a black screen with apple logo on it during a call. No sound nothing at all. After 10 seconds it comes back hence ı continue to my phone conversation. This happened recently after I downloaded ios 8.0.2.
Can anybody help me on that. Its strange situation.
Thank you.
iPhone 5, iOS 8
Hey Simon istanbul,
Thanks for the question. I understand that you are experiencing issues with your iPhone 5. The following resources should help you troubleshoot:
iOS: Device unexpectedly restarts, displays Apple logo, or powers off
http://support.apple.com/kb/TS5356
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Thanks,
Matt M.
My iPhone 6 shuts down to a black screen with apple logo on it during a call and the restores the call after a few seconds.This happened recently before and after I downloaded iOS 8.0.2.
Thank you.
iPhone 6, iOS 8.0.2
Matt_M thanks for the reply but unfortunately neither of the referenced links offer much detail nor does this appear to be answered yet.
The problem has been well described in another support thread (iphone 6 - restart screen with apple logo randomly appears during phone calls) albeit with an iphone 6. However the symptoms are exactly the same.
Using an iPhone 5 with IOS 8.0.2:
While on a phone call using headphones with the phone laying on a desk, the call will go silent for 4-5 seconds while the apple logo appears on the screen (just as though it had been restarted). However, after 4-5 seconds the phone call will resume. The call is not disconnected nor has the phone rebooted, rather to the caller on the other end of line it appears as though they've been muted.
It happens intermittently but was not experienced prior to updating to IOS 8.0.2
I've reset the network settings (under Settings | General) and restarted the phone but this hasn't solved the issue.
Is this an indication that SpringBoard is abending and restarting during calls?
Any guidance on resolution would be appreciated.
I am having the same issue. I thought updating to the iOS 8.1 would resolve this issue - but it just happened again! Does anyone have a resolve to this?
Hello remimartin,
The problem still continues with ios 8.0.2. Do u stil have the problem?
I can not find any solution. Apple is not helping AT ALL.
Anybody finds any solution on that???
Thank you.
Thank you Matt M
Unfortunately nothing seems changing the situation. I have even upgraded to
ios 8.0.2 but the problem still existing. Do you have any other solution on that??
Thank you.
Hey Sim istanbul,
Thanks for the follow up! If your issue persists after following the above resources, you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action
- Matt M.
Hi Simon,
No luck on my end either. I'm speculating but it looks like SpringBoard crashes and reloads during the call. It's annoying for sure but at least the call doesn't drop. I'm confused why this thread is marked answered but none of the referenced links in any of the replies points to a solution to this issue.
If you do find a resolution, please do post back, I'll do the same.
black screen with apple logo on it during a call
