mollyfromadelaide

Level 1 (0 points)

Q: Cannot back up iPhone 5s

I have recently updated my software to iOS8 and now it will not let me backup my phone

iPhone 5s, iOS 8, Back up

Posted on Oct 9, 2014 4:54 AM

I have this question too

Q: Cannot back up iPhone 5s

All replies

Helpful answers

by Matt_M.,

Matt_M. Oct 10, 2014 2:01 PM in response to mollyfromadelaide
Community Operations

Oct 10, 2014 2:01 PM in response to mollyfromadelaide

Hey mollyfromadelaide,

Thanks for the question. Based on the information you have provided, it sounds like you are having issues backing up your iPhone 5s. Are these issues occurring with iTunes or iCloud? Either way, here are the troubleshooting articles for both services:

Get help creating an iCloud backup
http://support.apple.com/kb/TS3992

iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529

Thanks,

Matt M.
Reply options

Link to this post