I have purchased my phone from dubai but live in London and cannot locate FaceTime

Hello there, marihan85.

The following Knowledge Base article provides a great resource to how to locate Face Time if it is missing from your iOS device:

iOS: Troubleshooting FaceTime

http://support.apple.com/kb/ts3367

Find a missing FaceTime app

If you can't use FaceTime or find the FaceTime app, follow these steps. FaceTime might not be available, or might become unavailable, on devices purchased or used in certain countries, including Saudi Arabia and the United Arab Emirates. Check your device's region of purchase for more information.

1. In Settings > General > Restrictions, make sure FaceTime and Camera are on. Disabling Camera also disables FaceTime.
2. Update to the latest version of iOS.
3. Restore your device:
   1. Back up your device to iCloud or iTunes.
   2. Tap Settings > General > Reset > Erase All Content and Settings.
      This will erase all user data from your device.
   3. When complete, set up your device by selecting your region and language, then restore your data using the iCloud or iTunes backup.
      When you set up and restore a backup from iTunes, make sure that your computer's language, country, date, and time are set correctly.
   4. If you still can't find the FaceTime app, see if you can go to Settings > FaceTime. If Settings > FaceTime is present, try using the Spotlight Search to find the FaceTime app.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

Simply, devices sold in Dubai do not have FaceTime and can never have it. Several countries in the middle east, including UAE ban FaceTime. You can confirm this by checking your model number. If it contains an "AE", it's almost certainly the case I described.

It should wor

No, it shouldn't. FaceTime is banned by law in the country where the phone was originally sold and will not be present on that phone.

Anyway it can be "added@?

No, there is no way to add it to that phone.

I have this problem too but don't worry there are many substitution apps you can use them such a what's app call , imo , oovoo , telegram , ....