text message / iMessage issues with iOS8

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text message / iMessage issues with iOS8

Since upgrading to the iPhone 6 (and therefore, iOS 8), I can not send or receive text messages from a handful of people. Most contacts can receive my texts / iMessages and I can receive theirs. However, there are a small number of folks with whom I can't. I assume they are not using iPhones and therefore it's a text / SMS problem. On my iPhone 5 (older iOS version), I had not problem communicating with these individuals.

I've followed the suggestions of turning off iMessage / FaceTime and resetting the network. Did not resolve?

Anyone else having this problem? Solution?

iPhone 6, iOS 8

Posted on Oct 9, 2014 8:39 AM

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Answer 1

pedro d

Community Specialist

Oct 10, 2014 2:58 PM in response to Malkin13

Hello there, Malkin13.

The following Knowledge Base article offers some very in-depth and detailed troubleshooting steps for issue sending/receiving Messages to particular users:

iOS: Troubleshooting Messages

http://support.apple.com/kb/TS2755

If you can't send and receive iMessages

You will need these to send and receive iMessages:

An iPhone, iPad, or iPod touch

iOS 5.0 or later

A cellular data connection or a Wi-Fi connection

A phone number or Apple ID registered with iMessage in Settings > Messages

To resolve issues with sending and receiving iMessages, follow these steps

Check iMessage system status for current service issues.

Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.

Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.

iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.

Restart your device.

Tap Settings > General > Reset > Reset Network Settings on your iPhone.

If you still can't send or receive an iMessage, follow these steps

Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.

Make sure that the contact you're trying to send a message to is registered with iMessage.

If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.

If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.

Back up and restore your device as new.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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