ahall716
Level 1 (0 points)

Q: Video turns purple

IMG_3825.PNGiPhone 5 user ... when I take videos the screen goes partially or totally purple ... Any ideas why?!?

iPhone 5, iOS 8

Posted on Oct 9, 2014 9:43 AM

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ahall716

Q: Video turns purple

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  • by jeremy_v,

    jeremy_v jeremy_v Oct 11, 2014 6:46 AM in response to ahall716
    Community Specialists
    Oct 11, 2014 6:46 AM in response to ahall716

    Hi ahall716,

     

    Thanks for visiting Apple Support Communities.

     

    It looks like you have some unusual behavior with your iPhone 5 videos. I'm happy to offer some troubleshooting suggestions.

     

    First, be sure you've restarted your iPhone.

     

    Turn your iOS device off and on (restart) and reset

     

    Next, try these steps:

     

    • Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    • If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

     

    From:

     

    iPhone: Hardware troubleshooting

     

    Additionally, do the videos you record have the purple screen in them when played back on the iPhone or a computer?

     

    In a situation like this, the first step is to try to rule out whether it is a software or hardware issue, and the steps I've mentioned above will help us along that path.

     

    Best Regards,

     

    Jeremy