Video turns purple
iPhone 5 user ... when I take videos the screen goes partially or totally purple ... Any ideas why?!?
iPhone 5, iOS 8
User profile for user:
jeremy_v
User level:
Community Specialist
Hi ahall716,
Thanks for visiting Apple Support Communities.
It looks like you have some unusual behavior with your iPhone 5 videos. I'm happy to offer some troubleshooting suggestions.
First, be sure you've restarted your iPhone.
Turn your iOS device off and on (restart) and reset
Next, try these steps:
- Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
- If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
From:
iPhone: Hardware troubleshooting
Additionally, do the videos you record have the purple screen in them when played back on the iPhone or a computer?
In a situation like this, the first step is to try to rule out whether it is a software or hardware issue, and the steps I've mentioned above will help us along that path.
Best Regards,
Jeremy