Iphone 6 camera lens has become opaque inside

Question

Level 1

13 points

Iphone 6 camera lens has become opaque inside

I woke up this morning and my iphone 6 camera is discoloured on inside-opaque and white. When I try to take picture it doesn't show what im pointing the camera at, only a white blurry blobby image. It worked fine yesterday, and I haven't gotten the phone wet or placed it in anything wet in the last few days either. Over a week ago I accidentally put phone down on a table that had moisture on it from the condensation from someones cold glass. But camera has worked perfectly and has still had a clear image up until this morning..and if it was that, you'd think I'd have seen some evidence of moisture in the last week and a half.

>Does anyone know what may have caused this?
>Has anyone else had this problem?

>Can I get the camera fixed, or am I better off going to an apple and trying to get a replacement?

Hope someone can help!!

iPhone 6, iOS 8, Camera Broken

Posted on Oct 9, 2014 5:02 PM

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Answer 1

Oct 9, 2014 5:04 PM in response to EHolcroft

I don't think anyone can tell you what you've got going on, other than from your description, you've got moisture in there. You should probably have it looked at at the Apple Store Genius Bar.

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Answer 2

EHolcroft Author

Level 1

13 points

Oct 9, 2014 5:41 PM in response to lobsterghost1

Yeah thats what I'm leaning towards. With the camera on the outside now, I think this will become a common occurrence for the iphone 6. Cases won't protect it from this either 😟

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Answer 3

Oct 9, 2014 5:46 PM in response to EHolcroft

I don't know why you'd say a case won't protect the lens? I have the Apple Leather case on my iPhone 6 and it's very thin, yet form fitting, but it keeps the lens from coming in contact with anything. Unfortunately, moisture knows no limits when it comes to electronics.

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Answer 4

EHolcroft Author

Level 1

13 points

Oct 9, 2014 6:35 PM in response to lobsterghost1

Thats a good point! forgot about the leather cases! Can't believe it took a wk and a half to properly effect the lens though-thought I wouldve seen some small condensation in the lens before it completely broke. Looks like white paint/mould inside, thats the only way to describe it.

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Answer 5

Oct 9, 2014 6:40 PM in response to EHolcroft

I hope you purchased AppleCare+ when you bought the phone? If you did, you'd be able to get a replacement for $79. If you didn't, the out of warranty replacement cost is $299. If there is indeed moisture in the phone it won't be covered under warranty.

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Answer 6

EHolcroft Author

Level 1

13 points

Oct 9, 2014 7:02 PM in response to lobsterghost1

I'm not sure about the applecare+, I got it through Telstra on a monthly contract. Am I better off going to a telstra store in that case?

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Answer 7

Oct 9, 2014 7:06 PM in response to EHolcroft

No, you need to deal with Apple directly. You'd know if you bought AppleCare+ It would have been a one time $99 charge. Now if you purchased replacement insurance through your carrier, you could try that route, but then again, you'd know if you paid for that as it's an added charge.

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Answer 8

EHolcroft Author

Level 1

13 points

Oct 9, 2014 7:18 PM in response to lobsterghost1

I did it online and extra insurance wasn't an option to choose. I think I'll call telstra and ask them how to go about it I guess, if it's not included then I'll have to visit the apple shop (and purchase the insurance prior to going :/ ). Thankyou for all your help!

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Answer 9

Oct 9, 2014 7:22 PM in response to EHolcroft

I'm afraid Apple won't sell you the insurance without testing your phone. If there's water damage, it won't pass.

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Answer 10

EHolcroft Author

Level 1

13 points

Oct 12, 2014 5:44 PM in response to lobsterghost1

Good news! Took my phone into the apple store, none of the sensors showed any liquid damage (not even the one next to the camera area), so they gave me a new iphone 6!! They did say that it definitely looks like some sort of liquid though, and that I'm lucky as it is a new type of phone so new problems do pop up, but also in future apparently they wont be allowed to open the phones up-if it looks like liquid damage, then it'll get treated that way and the person will have to pay to fix it! So thankfully I got in before that starts. They couldn't tell me how only the lens got effected as the camera is completely sealed...so I'm not sure how to avoid it happening in the future :/ If they didn't replace the phone, I wouldn't have paid $399 for apple to fix it-my insurance with telstra means i'd pay $70 and telstra would send it away to get fixed.

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Answer 11

Nov 4, 2015 6:44 AM in response to EHolcroft

Hi, I think i m suffering the same symptoms like yours. You cant really see it unless shine a torch light at it in a certain angle. Does yours look like mine?

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