michmciver
Level 1 (0 points)

Q: Why does my iphone 4s stay on the apple logo and then restart whenever i turn it on?

Today when i woke I realized that i didn't charge my phone so I tried to turn it on to see if it still had battery. It didn't give me a response so I figured that it was dead but when I connected my phone it sent me straight to the apple logo. The screen stays on the apple logo for about 10 seconds, restarts itself, and then continues the loop. As soon as I unplug the charger, my phone turns of and won't give me a response. Could this be a battery problem or a software problem and how would I fix it?

iPhone 4S, iOS 8

Posted on Oct 9, 2014 5:23 PM

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michmciver

Q: Why does my iphone 4s stay on the apple logo and then restart whenever i turn it on?

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  • by pedro d,

    pedro d pedro d Oct 11, 2014 10:09 AM in response to michmciver
    Community Specialists
    Oct 11, 2014 10:09 AM in response to michmciver

    Hello ther,e michmciver.

     

    The following Knowledge Base article offers up some great steps for trobuleshooting the issue you seem to be describing with your iOS device:

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro.

  • by michmciver,

    michmciver michmciver Oct 22, 2014 10:41 PM in response to pedro d
    Level 1 (0 points)
    Oct 22, 2014 10:41 PM in response to pedro d

    So is time to replace my phone if it turns off when unplugged even though the phone indicates that it has full battery?