Mophie Space is not working with iPhone 5 after iOS upgrade to ver 8.0.2

Hello CallMeSharman,

My name is Elise

I can't be absolutely sure what is causing the issue you are having, but from what you are describing, I have a few ideas. If the problem is something as simple as a loose connection that is causing you to have trouble accessing the Space App, If the problem stems from an issue with the Space App, we may be able to try some different troubleshooting techniques together.

Best regards,

Elise

<Edited by Host>

Yes, I have this same issue too. After the update my mophie space 16Gb. does not work properly, I even had it replaced and had to pay custom charge to get delivered in uk. Back to my complaint. the Space pack overheats and drains my iphone battery faster, even when its not even charging it. Its so funny that I have to remove the space pack to save my phone battery. However the app works but I find the product completely useless now. I also, had my battery replace by apple around this period, the battery is excellent but I just can tell why my mophie is malfunctioning. Now, I am beginning to doubt products even if Apple says its certified with them. I was shocked when apple to me that they cannot do anything or I have to replace my phone.

So now I am left with a £110 mophie pack that drains my battery in 30mins and overheats my phone.

Hi there henrospanish,

Your juice pack should by no means be getting uncomfortably warm and the fact that you are having this issue with yours in particular leads me to believe there may be some faulty wiring, or connection issues, internally. This is certainly something to get replaced for you so you can be happy with your mophie product. I'm sorry for any inconvenience caused by this.

Best regards,

Elise ****

<Personal Information Edited by Host>

I have had the same problem with my space pack, thought it was a problem with the pack so brought another one & the same problems occurred, both packs over heated, drained the battery on my phone, will not go into sleep mode, will not let me organise my files or photos & will not let me delete anything. When I got my 1st pack I was really impressed, did everything as it said it would, but now they are both useless, WHY ??

Hi,

I have iOS 8.4 I think, and have the same problem, when I try to charge the mophie and the iphone at once

I also "restore iPhone to factory setting and setup iPhone as new."

And the problem persist ...

I do not know if there is a way to upgrade the firmware of my Mophie battery pack ???

TR14040501445- WT

I have an iPhone 5 64GB Factory Unlocked

I also bought an iPhone 6 128GB Factory Unlocked, but I will not buy a Mophie Case again, if the problem with the iPhone 5 it is not resolved soon

Cheers

Reinaldo

So, I'm not the only one that has a space pack that drains the iphone battery, doesn't hold a charge and gets warm when used? that's good to know

Just bought a space for the iPhone 5. Noticed the app is draining my iPhone battery... went to turn on the battery pack and there was very little / no juice left. Has anyone seen a resolution to the above problems?

I bought my Space in February, and noticed exactly the same problems. Contacted Mophie and was told "We are aware of the issue and are working towards a solution as quickly as possible. The issue lies in the software. For now, I would recommend uninstalling the Space app as a temporary resolution." Contacted them again 24th March with the following response "Yes, we have identified the issue and a fix will be out very soon. We will let you know as soon as it is available. " Now (April 21st) still no word, and the last App update was November 2015. Beginning to wonder if I'm being spun a line after looking at this thread.