HT200131: Use your Apple Remote with your Apple TV

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QMARGO

Q: remote not working

please help my remote is not responding at all

Posted on Oct 9, 2014 7:54 PM

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Q: remote not working

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  • Helpful answers

  • by R C-R,

    R C-R R C-R Oct 10, 2014 12:29 AM in response to QMARGO
    Level 6 (17,660 points)
    Oct 10, 2014 12:29 AM in response to QMARGO

    You have not given us much info to work with, so let's start with the basics:

     

    Have you tried a new battery? Made sure the ATV itself is getting power? Tried another remote, like the Remote app for an iPhone or iPad?

  • by QMARGO,

    QMARGO QMARGO Oct 10, 2014 12:54 AM in response to R C-R
    Level 1 (0 points)
    Oct 10, 2014 12:54 AM in response to R C-R

    I changed the battery, tried to work with my iPhone, but I can't seem to

    link back the remote to the apple tv. everything seems to be working, the

    box, the tv the remote. but the box is being ultra sensitive at this time.

    tried shutting off and on. Everything.

     

    Please excuse typos and brevity

     

    On Fri, Oct 10, 2014 at 12:29 AM, Apple Support Communities Updates <

  • by R C-R,

    R C-R R C-R Oct 10, 2014 1:28 AM in response to QMARGO
    Level 6 (17,660 points)
    Oct 10, 2014 1:28 AM in response to QMARGO

    So to make sure I understand what is happening, you can select the TV input that the ATV is connected to & you see the ATV home page screen with the app icons & so on, but you can't change anything on that screen using either the ATV's remote nor the iPhone Remote app?

  • by R C-R,

    R C-R R C-R Oct 10, 2014 3:09 AM in response to R C-R
    Level 6 (17,660 points)
    Oct 10, 2014 3:09 AM in response to R C-R

    Sorry I did not include this in the last reply but it took a while (& the help of another user( to find the correct link, but you may find Apple TV (2nd and 3rd generation): Resolve issues with Apple Remote useful in resolving your problem.

  • by QMARGO,

    QMARGO QMARGO Oct 10, 2014 7:42 AM in response to R C-R
    Level 1 (0 points)
    Oct 10, 2014 7:42 AM in response to R C-R

    Yes- when I take out the battery and put it back in I can even hear the clicking but no changeable the screen.

     

    Sent from my iPhone

  • by R C-R,

    R C-R R C-R Oct 10, 2014 9:33 AM in response to QMARGO
    Level 6 (17,660 points)
    Oct 10, 2014 9:33 AM in response to QMARGO

    If by "hear the clicking" you mean the Apple TV sound effects, then it isn't the remote itself that isn't working, since that indicates that the IR signals are being sent from the remote to the ATV & it is sensing them.