Q: my iphone 5 is on recovery mode but when I connect to itune, it doesn't restore and gives me erroe message 4014, can anyone help?

Hi Bobi1346,

Thank you for visiting Apple Support Communities and for including the error number you are getting.

There's an article for troubleshooting that error.

iOS: Restore errors 4005, 4013, and 4014

Try these steps to resolve the issue:

1. Install the latest version of iTunes.
2. Restart your computer.
3. Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
   • Learn more about updating OS X.
   • Learn more about updating Windows.
4. Restore using another USB cable.
5. Restore your device on another computer.

 

If you continue to see error 4005, 4013, or 4014 when you restore your device, contact Apple for support.

Take care,

Nubz