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Previously purchased songs unavailable for redownload

iTunes 11.4 on Mac OSX 10.9.5


So a long time ago I bought Calgary by Bon Iver but haven't had it on any of my devices for a while. I recently just used "complete my album" and got the rest of the album, but it did not download Calgary.


In the store, next to all the songs it says "Play" because they have all downloaded into my Library, but next to Calgary it says "Purchased" but it is greyed out, and I cannot download it. In the Purchased section it shows no items in the "not in my library" section.


I have found a way to by the song again on its own, but shouldn't have to. In my Library, under Albums, in the Bon Iver album, I can click on the "In the Store" button and under "Top Songs" it is listed for $1.29. But I have already purchased this song individually and have now bought the whole album so I don't want to have to buy the song again if I don't have to.


Thanks,

Evan.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Mavericks (10.9.5)

Posted on Oct 9, 2014 8:33 PM

Reply
3 replies

Oct 11, 2014 12:14 PM in response to EvanWR

Hello EvanWR,


I would check the song in your purchase history to see if the song is downloaded in your iTunes. If you navigate to the home page of the iTunes Store and click on Purchased in the Quick Links section to look at everything that you have purchased. Once you locate the song and you if you see it with a Cloud symbol then that means you can download it. Check out the article below for more information.


Download past purchases

http://support.apple.com/kb/HT2519


Regards,

-Norm G.

Oct 15, 2014 10:06 AM in response to EvanWR

Hey Evan,


At that point, I would advise you to report the issue to the iTunes Store. Check out the article below for the steps on how to do that. If the purchase was made less that 90 days ago, you can use the second link.


Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store

http://support.apple.com/kb/HT1933


Report a Problem

http://reportaproblem.apple.com


Regards,

-Norm G.

Previously purchased songs unavailable for redownload

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