No Service - iPad2, started with iOS 8 upgrade

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No Service - iPad2, started with iOS 8 upgrade

I have been using my iPad2 for more than a year now daily, no changes in my daily routines or locations.

After upgrading to iOS8 my iPad2 displayed "No Service" every night for about a week. Now it has every now and then been OK, but mostly still "No Service" in the evening when I have returned from my daily routines.

One friend of mine told me at the beginning (of upgrading to 8.0.x) that he does not see this with his iPad 2. That was until he went for a trip. He tells me now that it happens several times daily.

This started after installing the 8.0.0, it continues now when I have the 8.0.2 installed.

We both have our Wi-Fi active and are leaning towards this hypothesis: The 3G network stays on OK if our WLAN is disabled. But if the WLAN is active and the iPad 2 looses the WLAN connection, sometimes (randomly?) the 3G network will NOT get activated.

Putting the iPad to the "Flight Mode" and back does NOT get the 3G back.

Powering off and on will always get the 3G connectivity back.

Any hints what to do?

iPad 2, iOS 8

Posted on Oct 9, 2014 11:40 PM

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Answer 1

pedro d

Community Specialist

Oct 11, 2014 12:42 PM in response to Kerappo

Hello there, Kerappo.

Great job on the steps you've done to troubleshoot your issue. The following Knowledge Base article offers up some additional steps and recommnedations for troubleshooting cellular connectivity with your iPad:

Get help with the cellular data connection on your iPad (Wi-Fi + Cellular Model)

http://support.apple.com/kb/TS4249

Resolution

Tap Settings and make sure that Cellular Data is turned on. Turn Cellular Data off, then back on again.

Swipe up from the bottom of the screen to open the Control Center. Tap the airplane icon to turn airplane mode on. Wait three seconds, then turn it off.

Restart your iPad.

Check for a carrier settings update.

Update your iPad with the latest version of iOS.

Remove the SIM card, then insert it again.

If your SIM card uses a SIM PIN, tap Settings > Cellular Data and turn SIM PIN off.

Tap Settings > General > Reset > Reset Network Settings.

If you have another SIM card with a valid cellular data account, remove the SIM card from your iPad and insert the other SIM card. If the cellular data connection works with the other SIM card, contact your carrier to report the issue.

Try another location. If the cellular data connection works in another area but not in the first location you tried, contact your carrier to report the issue.

Restore your iPad as new.

If you still can't connect to or use a cellular data network, contact your carrier, make a reservation at a Genius Bar, or contact AppleCare for more help.

Thanks for reaching out to Apple Support Communities.

Cheers,

Pedro.

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