Q: iphone 6 ear speaker problem
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Oct 11, 2014 1:44 PMby pedro d,Hello there, ehtisham.
The following Knowledge Base article offers up some great steps for trouleshooting issues with hearing and sound quality on a call from your iOS device:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
http://support.apple.com/kb/ts5196
Turn up the volume
While you're on a call, adjust the volume with the volume buttons:
Also while you're on a call, make sure that you can see the volume indicator on the screen when you press the volume buttons:
Check the connections
If your iPhone is connected to a headset, you won't be able to hear through the iPhone receiver or using speakerphone. Follow these steps, testing after each.
- Make sure that you don't have anything plugged in to the headphone jack or the dock connector.
- Go to Settings > Bluetooth and turn off Bluetooth.
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device. - Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
- Restart your iPhone and test again.
- If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Dec 26, 2014 9:21 PMby RoflWafflez,I Had same problem with my iPhone 6+ earpiece volume being extremely quiet. Almost sounded like the speaker moved over some and not centered with the opening. I tried all of the tricks online such as the hearing aid switch and turning off noise canceling. Nothing worked or made a difference.
Until I took a toothbrush and gently scrubbed and tapped on the speaker mesh where the earpiece is. I figured that skin cells must be clogging up the fine mesh material. Sure enough after doing that the volume is 3 times the loudness now. Looking at the mesh beforehand I could not see anything in there. It's such a fine mesh that it doesn't take much to clog it up apparently. Hope this helps someone.
